Technology Support Associate
3 weeks ago
What you will do
As a Customer Service Tech Support at Tekkis, you will be tasked with:
- Addressing and resolving inbound customer support inquiries
- Working with internal cross-functional partners to resolve customer inquiries
- Able to simple query on SQL Workbench to retrieve customer data
- Ensure each inquiry is “resolved” form the customer’s perspective
- The ability to comprehensively research and review complex problems to determine the best solution
- Able to demonstrate experience developing and exercising strong judgement skills
- Stays cool under pressure
- The ability to demonstrate empathy and emotional intelligence with customers while determining a solution to their needs
- Eagerness and ability to work in fast-paced, startup-like environment
- Teachable attitude and commitment to a growth mindset in the workplace
- Demonstrated ability to work and collaborate within a team
**; Requirements**: - What You Need To Have
- Experience in Customer Service
- Ability to use MySQL queries
- Possess problem-solving skills and good communication skills.
- Experience in ability to quickly learn new systems and business processes
- Excellent organisational and time management skills
- Self-driven, motivated, flexible, and innovative
What Is Nice To Have
- 1 year experience in Customer Service
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