Customer Service-travel Company-open for Fresh

6 months ago


Petaling Jaya, Malaysia BGC Group Malaysia Full time

_**Address : Office Suite 01-13, 13th Floor, Menara Symphony, No.5, Jalan Prof. Khoo Kay Kim Seksyen 13, 46200 Petaling Jaya, Malaysia**_

Skills and Qualifications Skills
- Ability to multi-task and prioritize your workload
- Analytical and questioning mindset is an advantage
- Pragmatic approach to problem solving
- Work well under pressure with good time management skill
- Discernment and the ability to assess a situation objectively
- Attention to detail with excellent numeracy and literacy

**Qualifications**:

- Relevant insurance and contact center (BPO) experience is preferred
- Experience in customer service, assistance, insurance, or medical industry preferred
- Excellent written and spoken English, Bahasa Malaysia and Bahasa Indonesia
- Applicant must be a Malaysian citizen or residence status

**Responsibilities**:

- **Proper use of the case management system to record down case activities and plan new tasks -**:

- **Provide quality assistance solution to our customers -**:

- **Able to work on a rotating shift basis, and to ensure prompt case handling with proper handover to the next person in the upcoming shift**

**Job Types**: Full-time, Fresh graduate

**Salary**: RM2,900.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Application Question(s):

- Are you comfortable to work rotational shift (Yes/No)

**Education**:

- Bachelor's (required)


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