Customer Service-travel Agency-rotational Shift

Greeting from Across Asia Assist ! We are in a niche industry that gives you the opportunity to handle assistance cases and communicate with partners worldwide. **Job Purpose**: With knowledge of clients’ products, services and policies, you are responsible to assist customers with inquiries and request for assistance. We will provide trainings, tools,...

**Job description** **Responsibilities**: **Customer Engagement and Booking Assistance**: - Address customer inquiries, offer travel recommendations, and ensure a seamless booking process. - In later stages, extend support to our new platform, offering a broader range of holiday activities and destination-focused offerings across Asia. - Assist customers...

**Working Location: Petaling Jaya** **Salary: RM 3300 - RM 4500** **Working Hour: Rotational Shift** **Responsibilities**: - Proper use of the case management system to record down case activities and plan new tasks - Provide quality assistance solutions to our customers - Able to work on a rotating shift basis, and to ensure prompt case handling with...

**LOCATION**: - Symphony House Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station -10mins walking) - FREE shuttle service transport from LRT station to Office based on selected schedule **JOB SCOPE**: - To exceed customers' expectations in terms of customer service & accurate information. - To be able to provide information related to...

**Responsibilities** - Handling pre-online, post-online booking enquiries, other general enquiries, escalation support & booking amendment/cancellation through various channels. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - To exceed customers' expectations in terms of customer service & accurate...

**Qualifications & experience** - Prefer male range 28 years old - 35 years old. - At least 3 years working experience in Sales/Agency Business Development/ Marketing in insurance industry, preferably Life Insurance & Takaful. - Good interpersonal skills, with the ability to manage and maintain relationships with agencies and management. - A good team...

_**Address : Office Suite 01-13, 13th Floor, Menara Symphony, No.5, Jalan Prof. Khoo Kay Kim Seksyen 13, 46200 Petaling Jaya, Malaysia**_ Skills and Qualifications Skills - Ability to multi-task and prioritize your workload - Analytical and questioning mindset is an advantage - Pragmatic approach to problem solving - Work well under pressure with good time...

Attend to inbound calls in a contact centre environment. - Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction. - Able to resolve customer queries and issues with an aim to provide a first call resolution. - A good listener with an ability to establish a good report with the...

Attend to inbound calls in a contact centre environment. - Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction. - Able to resolve customer queries and issues with an aim to provide a first call resolution. - A good listener with an ability to establish a good report with the...

__ - Attending to **inbound calls** only and assisting customer’s inquiries pertaining to credit cards - No Sales and outbound calls are required. - Ad-hoc assignments or tasks assigned by Supervisor. - **Job Requirement**:_ - _**SPM**_ with 2yrs experience ,_ **Diploma, Degree**_ - Good English communication and written skills. - Must be able to work on...

_**Company Location: Mid Valley, KL.**_ - **Responsibilities**:_ - Follow established processes per detailed instructions (WINS/QRGs). - Review and **respond to accommodation and flight requests** within set timeframes and procedures. - Collaborate with stakeholders to **manage day-to-day operations**, prioritize high-priority tasks, and report. - Prioritize...

**ABOUT THE COMPANY**: Located in the heart of Petaling Jaya, Malaysia, **Asia Assistance Network (M) Sdn. Bhd.** has emerged as Malaysia’s leading assistance service provider and third party administrator as well as earned a global reputation as Asia’s top medical assistance provider. Founded in 1998, we are based in Petaling Jaya, Malaysia with offices...

**ABOUT THE COMPANY**: Located in the heart of Petaling Jaya, Malaysia, **Asia Assistance Network (M) Sdn. Bhd.** has emerged as Malaysia’s leading assistance service provider and third party administrator as well as earned a global reputation as Asia’s top medical assistance provider. Founded in 1998, we are based in Petaling Jaya, Malaysia with offices...

Greeting from Across Asia Assist ! We are in a niche industry that gives you the opportunity to handle assistance cases and communicate with partners worldwide. **Job Purpose**: With knowledge of clients’ products, services and policies, you are responsible to assist customers with inquiries and request for assistance. We will provide trainings, tools,...

Greeting from Across Asia Assist ! We are in a niche industry that gives you the opportunity to handle assistance cases and communicate with partners worldwide. **Job Purpose**: With knowledge of clients’ products, services and policies, you are responsible to assist customers with inquiries and request for assistance. We will provide trainings, tools,...

**JOB SCOPE**: - To exceed customers' expectations in terms of customer service & accurate information. - To be able to provide information related to travel and tours for customers' convenient traveling purposes. **REQUIREMENTS**: - Good English, Mandarin & Cantonese communication skills (spoken & written). - Able to read & write in Traditional...

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA. **Requirements**: - Minimum SPM & above (fresh...

**JOB SCOPE**: - To exceed customers' expectations in terms of customer service & accurate information. - To be able to provide information related to travel and tours for customers' convenient traveling purposes. **REQUIREMENTS**: - Good English, Mandarin & Cantonese communication skills (spoken & written). - Able to read & write in Traditional...

**Position Title: Customer Support — Vietnam Speaker** **Working Location: Petaling Jaya** **Tenure: 1 year contract / Renewable basis** **Salary: Rm 4000- RM 5500** **Working Hour: Rotational Shift Basis** **Responsibilities**: - Act as point of contact provide consultative support on agencies and advertisers accounts. - Drive advertiser...

Contract Position - Malaysia Citizen - 20years - 40years - Rotational Shift (3 Shift) - Willing to relocate to Menara PKNS Petaling Jaya or Georgetown. - Good communication in Bahasa Malaysia and English (Basic English) - Help to solve customer problems. - Maintain good communication with customers from various channels. - Record every interaction with the...