Mandarin Customer Service

Responsibilities: - Customer Service (handle VOICE CALL, CHAT & EMAIL - Mandarin + English Speaking Market) - Ensure all SLAs are met accordingly - Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied - Provide a high level of professionalism and competent customer service - Able to communicate...

Attend to inbound calls in a contact centre environment. - Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction. - Able to resolve customer queries and issues with an aim to provide a first call resolution. - A good listener with an ability to establish a good report with the...

**Our client**: - Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...

CUSTOMER SERVICE SPECIALIST BANKING- MANDARIN LOCATION: PETALING JAYA Salary Up to: RM3,000 - RM3,900 Working Hour: 5 Working days 24/7 Rotational Shift Language allowance : RM300 Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone call. Job Requirements: Bachelor's Degree...

**LOCATION**: - Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station ) - FREE shuttle service transport from LRT station to Office based on selected schedule **JOB SCOPE**: - Answer a high volume of inquiries and meet designated service level thresholds determined by the Company. - Provide information on our products and service;...

**Our client**: - _**Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success,...

**Responsibilities**: - Review and moderate all user-generated content and user profiles (either pre-, post - or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required. - Manage the banned user process, and track and remove previously banned users - Maintain the Moderation Guidelines...

**JOB RESPONSIBILITIES**: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products - Exceeding customer expectation in terms of customer service & accurate information - Working in a team to achieve the required KPI elements and SLA **JOB...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

_**Job Summary**:_ - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the Key Performance Indicator...

**JOB HIGHLIGHTS**: - International BPO Company. - **Immediate hiring, intake: June**: - Full training provided. - Salary and benefits up to RM4,090 per month. - FREE shuttle service transport from LRT station to Office based on selected schedule. **JOB SCOPE**: - To exceed customers' expectations in terms of customer service & accurate information. - To...

Responsibilities - Support both front and back office operations. - Keep track of received data and source documents - Contact preparer of source documents to resolve questions, inconsistencies, missing data, etc. - Sort and prepares documents for imaging - Correct captured data accurately in a pre-determined data entry system - Manage processed and...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

We are seeking a dedicated and customer-oriented Customer Service Representative to join our team in the banking sector. The ideal candidate will be responsible for providing excellent service to our customers, addressing inquiries, resolving issues, and facilitating banking transactions. This role is crucial in creating a positive customer experience and...

**JOB REQUIREMENTS**: - Excellent communication and writing skills in English and Bahasa Malaysia. - Proficiency in Mandarin language will be an added advantage. - SPM leavers are encouraged to apply. - Able to work on rotational shifts. - Prior working experience in the call service industry will be an added advantage. - Good problem solving skills and...

Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints. - Check to ensure that appropriate changes were made to resolve customers' problems. - Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. -...

**Position**:Customer Service Executive (Inbound) **Location**: Ara Damansara, Petaling Jaya - **FRESH GRADUATED ARE ENCOURAGED TO APPLY !!**_ **REQUIREMENTS**: - At Least SPM or SKM Certification - Able to speak, listening, and writing in Mandarin / Cantonese - Age group 18 to 55 years old - Non-Malaysian (Spouse Visa Required) - Malaysian **JOB...

**Calling out Malaysians for an attractive role with salary up to RM4000!!** **Our client is looking for Customer Service Executives to support International market, can be based in Johor Bahru / Petaling Jaya!** **Responsibilities**: - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the...

**Salary**:Basic + Allowance **Working days/hours**:Rotational **Requirements**: - Atleast have SPM Certificate or SKM Level 3 - Age 18 - 55 years old - Able to work rotational shift (9 working hour including 1 hour break) - Able to speak, reading and writing in Mandarin - No exp or **1 year experience** encouraged to apply - Training will be provided -...

**Job Scope** - Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues. - Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. - Conduct necessary analyses to address customers' issues, and provide regular...