Manager - Hlisb (Pfs-i Bancatakaful)

6 months ago

Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

Key Responsibilities and Accountabilities

Functional _(job responsibilities)_

1. Driving Sales Growth
- The incumbent is tasked with primarily driving the sales figures for both the takaful business (credit & non-credit) and the estate planning business as per the agreed budget through the financial year.
- Coordinate within the respective units/departments on any product campaigns and marketing strategies.
- Provision of analytical support on products offered to enhance sales performance.
- Facilitate the implementation of initiatives on sales strategy and distribution methodology for each product.
- Continuous improvement on smooth and efficient operational workflow processes.

2. Widening the Breadth of Product Offerings
- The incumbent is expected to be well-versed in the takaful and estate planning business, understanding the market needs across the different segmentations.
- Collaborate with internal and external partners to provide potential solutions to clients.
- End-to-end development of new products to be onboarded on IWM’s product shelf including (but not limited to) market research, business viability, documentation, SOP development, and approval processes as well as strategizing the methods of marketing and distribution.
- Continuous enhancement and/or refinement of existing products on shelf to remain competitive within the market.
- Drive the digital penetration of products through HL Connect.

3. Management of Stakeholders & Overseeing Administrative Tasks
- Forging a strong established relationship with stakeholders as the liaison person between IWM and business partners; PFS Banca, HLMT, Zurich, Amanah Raya, etc.
- Oversee the sales distribution channels based on budget against achievements.
- Provision of advisory services to the distribution channels.
- Coordinate product briefings and trainings to ensure compliance on matters pertaining to sales and distribution.
- Address enquiries/complaints by stakeholders.
- Handle the day-to-day operations and management of all products under takaful & estate planning business.
- Preparation of weekly and monthly reports to be shared with regions in ensuring achievement against budget.
- Provision of high-quality processing service to achieve maximum customer satisfaction.
- Ensure compliance on matters relating to products under purview.

Managerial _(team/group responsibilities)_
- Lead and participate in cross-functional project to deliver sustainable and breakthrough improvement to business processes.
- To participate in project management involving people, organizational change management, systems integration and core process changes.
- Promotes cooperation and commitment within a team to achieve goals and deliverables.

Organisational _(organisational responsibilities)_
- Promotes organisational mission and goals, and shows the way to achieve them.
- Responds positively to change, embracing and using new practices or values to accomplish organisational goals.

Jobholder Requirements

Education/Qualification
- Degree or equivalent

Experience
- 5 years industry experience

Certification/Licensing Requirements
- N/A
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._

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