Customer Success Officer

2 weeks ago


Petaling Jaya, Malaysia Hino Motor Sales (Malaysia) Sdn Bhd Full time

Job Responsibilities
- To handle and resolve the customer inquiries/feedback/ complaint
- To encourage customers to complete the surveys
- To keep a record of details of sections taken
- Follow up with customers to ensure their issues are resolved
- To use data collected and analyze it to improve the customer experience
- Develop and manage client profiles (Create and keep the customer database)
- Keep a record of details of actions taken
- To manage and submit the details of the inquires regularly

**Requirements**:

- Fresh graduates are welcome to apply
- Strong compressive ability, able to work under pressure
- The ability to prioritize and multitask, with excellent time management skills
- Strong interpersonal skills including active listening, analytical thinking ad problem solving
- Personality Traits - Good attitude, enthusiasm, attention to detail, responsible, trustworthy, ethical and purposeful
- Customer Service Skills - Focus, Empathy, Patience, Consistency, Persuasion, and Communication Skills

**Salary**: RM2,300.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 07/14/2023



  • Petaling Jaya, Malaysia FastLane Group Full time

    A cloud-based payroll and HR management system, compliant in multiple regions, is seeking a Customer Success Specialist for their team in Kuala Lumpur, Malaysia, with some remote work flexibility. The system helps businesses streamline processes, save time, and enhance efficiency, having assisted over 400 firms in digital transformation. - Full-time hybrid...

  • Customer Success

    4 weeks ago


    Petaling Jaya, Malaysia NEUPULSE SDN. BHD. (getBiiB.com) Full time

    About The Job The position is an essential role which entails the first point of contact for our valued customers to ensure successful service adoption and retention through serving customers at scale. These are some of the things you will have a hand in but not limited to: - Addressing customer inquiries about the product, service, and company by...


  • Petaling Jaya, Malaysia INFUSEmedia Full time

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....


  • Petaling Jaya, Malaysia BXC Travellers (M) Sdn Bhd Full time

    **Job Overview**:The Partner Success Executive at N3 is tasked with ensuring the success and satisfaction of our strategic in-journey partners such as Express Rail Link and Go Hub. This role focuses on managing operational relationships, streamlining collaboration, and enhancing service delivery and customer experiences. **Responsibilities and Duties**: -...


  • Petaling Jaya, Malaysia KREDIT RAKYAT Full time

    We are looking for a collections officer to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible. You may also be required to institute legal action when payments are not made. To ensure success as a collections...


  • Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **[5-working day week job in Petaling Jaya]** - ** Position: Customer Support Administration Officer.**: - **Salary: RM 3000-4000.**: - **Location: PJ Industrial Area, Section 51, Off Jalan Templer,Petaling Jaya.** The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are...


  • Petaling Jaya, Malaysia Peugeot Petaling Jaya Full time

    **Customer Relations Officer (CRO)** To perform general administration, handling customers, and data entry duties. (E.g. answering calls, photocopy, mailing, filing, and data entry) **Responsibilities**: - Answer incoming phone calls and update information - Collect payment from customers - Maintain a systematic filing system - To provide administratively...


  • Petaling Jaya, Malaysia Peugeot Petaling Jaya Full time

    **Customer Relations Officer (CRO)** To perform general administration, handling customers, and data entry duties. (E.g. answering calls, photocopy, mailing, filing, and data entry) **Responsibilities**: - Answer incoming phone calls and update information - Collect payment from customers - Maintain a systematic filing system - To provide administratively...


  • Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **[5-working day week job in Petaling Jaya]** - ** Position: Loyalty Customer Care Officer.**: - **Salary: RM 2500-3500.**: - **Location: PJ Industrial Area, Section 51, Petaling Jaya.** The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to...


  • Petaling Jaya, Malaysia NEXTDC Full time

    **Company Description** At NEXTDC, we are at the forefront of revolutionising the digital landscape by designing, constructing, and operating state-of-the-art data centres within Australia and abroad. We intend to establish a new data centre in Malaysia meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment,...


  • Petaling Jaya, Malaysia Peugeot Petaling Jaya Full time

    **Customer Relations Officer (CRO)** To perform general administration, handling customers, and data entry duties. (E.g. answering calls, photocopy, mailing, filing, and data entry) **Responsibilities**: - Answer incoming phone calls and update information - Collect payment from customers - Maintain a systematic filing system - To provide administratively...


  • Petaling Jaya, Malaysia ManpowerGroup Full time

    **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. - Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) **Minimum Skills Required**: - 6 months to 1 year of minimum experience in Customer Service in Banking Industry - Decision-making skills and analytical...


  • Petaling Jaya, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    **Position: Customer Support Officer** **Location: Damansara Uptown 5, Petaling Jaya** **Working Hours / Days: 9.00 to 6.00 pm / Monday to Friday** **Employment Type: 3-Months Temporary** **Job Descriptions**: - Verify data information using Microsoft Excel. - Call customers to encourage account opening and follow up with them if the information provided...


  • Petaling Jaya, Malaysia Givaudan Full time

    Step into our world of creativity and joy! Customer Care Support Office Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...


  • Petaling Jaya, Malaysia Givaudan Full time

    Step into our world of creativity and joy! Customer Care Support Office Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...


  • Petaling Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

    Fresh graduates are welcomed, Customer service experience is preferred English C1 preferred **Job Type**: Contract Contract length: 12 months Pay: RM2,800.00 - RM3,300.00 per month


  • Kelana Jaya, Malaysia MindPec Full time

    **About Us** We are one of the largest banking groups whose core businesses are retail banking, wholesale banking, Islamic banking, and life and general insurance. **Job Scope**: - Answer inbound calls in a timely and friendly manner - Reply to queries sent through bank’s Contact Us inquiry form - Reach out to customers for information/documents in...


  • Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time

    **DUTIES & RESPONSIBLITIES: -** - Coordinate and provide smooth health screening journey for customer from registration until being seen by doctor. - Ensure accurate appointment of patient’s health screening, provide efficient frontline services, maintain accuracy and confidentiality of all the patients’ information and as well as to provide customer...


  • Petaling Jaya, Malaysia Polymorph Enterprise Full time

    Our Client is a progressive chain of Restaurants & Bar specializing in the development of affordable quality dining experiences with additional diversified businesses associated with the food & beverage and hospitality industry. Position: Customer Engagement Officer Location: SS2 Responsibilities - Ensure outstanding customer satisfaction by maintaining...


  • Petaling Jaya, Malaysia SEMS Services Sdn Bhd Full time

    **Responsibility**: - Deliver excellent face-to-face customer service. - Ability to communicate effectively with customers and colleagues. - Provide excellent frontline service with professionalism. - Provide administration support to Technical Dept and assist in Administrative Function and liaising with the principals. **Requirement**: - Share a positive...