Customer Success Specialist

4 weeks ago


Kelana Jaya, Malaysia E-infomedia Solutions Sdn Bhd Full time

CSS’s General Role:

- CSS represents the brand, the culture, and values of our clients
- How you convey will be how our client is perceived by the customers
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Handle customer’s concerns positively and professionally
- Interact, support, receive feedback/issue report with or for customer
**Minimum Skills Required**:

- 6 months to 1 year of minimum experience in Customer Service in Banking Industry
- Decision-making skills and analytical skills are highly needed competencies due to nature of the program.
- Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions.
- Good time management skills
- Can work under pressure and can deliver set goals o Confident in handling complex situation
- Conversant and able to convey messages o Ability to effectively respond to customer needs o Interpersonal skills required to work well with others o Ability to follow directions
- Ability to use the desktop computer system
- Ability to multitask
- Ability to learn at a fast pace
- Good comprehension and listening skills

**Salary**: RM2,500.00 - RM3,800.00 per month

Schedule:

- Flexible hours
- Rotational shift



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