Customer Service Landlord Admin Base in Johor

3 weeks ago

Johor Bahru, Malaysia Subhome Management Sdn Bhd Full time

**Job description**
- Provide information about products, services, and policies to customers.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain customer records and update information as needed.
- Collaborate with other team members to ensure excellent customer service.
- Stay up-to-date on company policies, products, and promotions.
- Manage tenant inquiries and concerns regarding leases, rent payments, and maintenance requests.
- Coordinate with maintenance staff or contractors to address repair and maintenance issues promptly.
- Collect rent payments, record transactions, and maintain accurate financial records.
- Enforce lease terms and policies, including late fees and eviction procedures when necessary.
- Conduct property inspections and ensure compliance with health, safety, and housing regulations.
- Handle communication between tenants and property owners, providing updates and addressing any issues.
- Assist with tenant move-in and move-out procedures, including inspections and security deposit refunds.

**Requirements: -**
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and customer service orientation.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail and accuracy in data entry and order processing.
- Patience and empathy when dealing with customer concerns.
- Previous customer service experience preferred but not required.
- Strong organizational and time management skills.
- Knowledge of landlord-tenant laws and regulations.
- Ability to communicate effectively with tenants, property owners, and contractors.
- Attention to detail in lease agreements, financial records, and property maintenance.
- Proficiency in property management software and Microsoft Office suite.
- Experience in property management or real estate administration preferred.
- Ability to handle sensitive and confidential information with discretion.

Pay: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift

**Job Types**: Full-time, Permanent

Pay: RM1,500.00 - RM2,000.00 per month

Schedule:

- Fixed shift
- Holidays
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Overtime pay

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