Food Court Operations Manager
6 months ago
SEE HOY CHAN SDN. BERHAD GROUP is a leading Property Developer and Property Investment company that has built many distinguished commercial landmarks and residential hubs. Established for more than 80 years, we are well known to deliver on our promises in terms of the quality of the properties we develop and manage.
**Responsibilities**:
- Oversee and manage all aspects of food service operations within The Starling Mall's food court.
- Ensure smooth operations, including customer service, kitchen functionality, and tenant management.
- Manage food court tenants, ensuring compliance with lease agreements and operational standards.
- Foster and maintain positive relationships with food court tenants, addressing concerns and facilitate communication between tenants and mall management.
- Ensure the food court operates in compliance with health and safety regulations, conducting regular inspections and implementing corrective measures as necessary.
- Perform regular inspections of all areas, including tenant kitchens, to maintain cleanliness, hygiene and adherence to safety standards..
- Manage the housekeeping team and perform inspections to maintain cleanliness and hygiene throughout the food court.
- Work closely with the leasing and marketing teams to attract high footfall to the food court.
- Assist in promotional activities and events to enhance the food court's visibility.
- Collaborate with maintenance team on all food court's maintenance issues.
- Ensure digital menus are updated regularly with accurate information and coordinate with tenants to facilitate menu changes and updates.
- Oversee daily sales reconciliation processes, manage and troubleshoot any issues related to the Point of Sale (POS) system.
**Requirements**:
- Possess Diploma or Degree in Marketing, Business Administration or its equivalent.
- Minimum 5 years of relevant food court working experience preferably in shopping malls.
- Proven experience in food service or hospitality management.
- Strong understanding of health and safety regulations in the food industry.
- Excellent communication and interpersonal skills.
- Strong interpersonal, negotiating and problem-solving skills.
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