Trainer
6 months ago
**Job Summary**:
Plan and conduct training to service center staff and call center staff, monitor and assess training effectiveness. Providing guidance and assistance to service center staff and call center staff for their daily operation.
**Job Descriptions**:
- Manage GKM platform (internal knowledge database) including write and post operation related article, monitor and ensure reading rate of article on target
- Organize employee knowledge assessment in monthly basis
- Perform training for new hired and existing service staff, call center staff
- Monitor technical support engineer repairing standard of procedure
- Support and advise in technical related enquiry
- Planning, Organize, Monitor, Report on-going service center operation activity
- Assist in collect and report products feedback and quality related issue to related departments
- Assist in new store setting up ensure anti-static equipment and computer
- Travel within the country on-site visiting (perform stock count and equipment checking)
- Perform ad hoc assignment as assigned by superior
- Weekday work (Monday-Friday)
**Job Requirements**:
- Required language(s): English, ability to converse in Mandarin or Bahasa Malaysia will be added advantage
- Must be able to read and communicate in Mandarin as liaison with China counterparts is required
- Strong organizing ability and quality focus, result-driven and eager to learn
- Good communication skills, self-initiative and a good team player
- Able to work under pressure and fast-paced environment
- Willing to travel outstation
- **Fresh Graduate welcome to apply**
**Benefits**:
- Strategic Working Location - Walking distance from the public transportation hub.
- Various modes of public transportation available (LRT, MRT, KTM, Monorail)
- Annual Leave
- EPF, SOCSO & EIS Contribution
**Salary**: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Gym membership
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application Question(s):
- How long is your notice period?
**Education**:
- Diploma/Advanced Diploma (required)
**Language**:
- English (preferred)
- Mandarin (required)
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