Customer Service Associate L Rotation Shift L Wfh
7 days ago
Job description:
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized and communicated in a warm empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards
**Job Types**: Full-time, Permanent
**Salary**: RM3,500.00 - RM3,700.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Work from home
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Notice period
**Education**:
- STM/STPM (required)
**Experience**:
- Customer Care Specialist: 1 year (required)
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