Customer Service Associate L Rotation Shift L Wfh

7 days ago


Subang Jaya, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

Job description:

- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized and communicated in a warm empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM3,700.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Work from home
Schedule:

- Rotational shift
Supplemental Pay:

- Performance bonus
Application Question(s):

- Notice period

**Education**:

- STM/STPM (required)
**Experience**:

- Customer Care Specialist: 1 year (required)



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