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Customer Service Office
1 week ago
Toll Group
**Position Title**:Customer Service Officer - Export (Mandarin Speaker)
**Division**:Global Shared Services Penang
**Location**:Penang, Malaysia **Department: Operation**
**Reports to (position)**:Manager - TGF GSS Penang
**OVERALL PURPOSE OF THE JOB**
The position will be responsible to enter data from various source documents into the in house system for storage, processing and data management purposes.
**PRIMARY DUTIES & RESPONSIBILITIES**
- Enter data according to the Export Standard Operating Procedure
- Create Quick Booking according to the Booking confirmation in Cargo Wise system.
- Responsible to register Consol and proceed with issuance of Shippers instruction.
- Respond to queries for information and access relevant files.
- Keeping sensitive customer or company information confidential.
**SKILLS ESSENTIAL TO THE JOB**
**Technical**
- Fresh graduates are encourage to apply.
- Export Experience in Freight Forwarding
- Proven data entry working experience
- Familiarity with MS Office
- **Proficiency in both spoken and written English and Mandarin**:
- Attention to details and accuracy
- Minimum with Diploma in any related field or equivalent
**Others Info**
- Location: Bayan Lepas, Penang
- Work Type: Permanent Full - Time
- Working Hours: 8.30 a.m - 5.30p.m (Hybrid Option provided)
**Job Types**: Full-time, Fresh graduate
**Salary**: RM2,500.00 - RM3,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Bayan Lepas: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (required)
**Experience**:
- Data entry: 1 year (required)
**Language**:
- English (required)
- Mandarin (required)
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