Client Account Manager
3 days ago
About SalesWorks
- With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian region since 1995. We seek driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion.
About the Role
- Do you thrive in a fast-paced environment and have a passion for building strong client relationships? Are you a strategic thinker with a proven track record of success in client management? We’re seeking a Client Account Manager to join our dynamic team In this leadership role, you’ll be responsible for overseeing a team of Client Account Executives (CAEs) and ensuring the successful execution of client campaigns. You’ll act as a key liaison between clients, sales teams, and senior management, driving strategic direction and maximising campaign effectiveness.
Core Responsibilities
- Lead and mentor a team of Client Account Executives, providing coaching and guidance to ensure their success.
- Develop and implement strategic plans for client accounts, identifying areas for improvement and driving campaign optimisation.
- Conduct in-depth analysis of target markets and competitor trends to optimise sales team performance and campaign effectiveness.
- Collaborate with clients, sales managers, and the General Manager to review key performance indicators (KPIs) and ensure alignment with business objectives.
- Participate in management strategy meetings, contributing valuable insights and recommendations.
- Establish and maintain clear operational guidelines for all aspects of client campaigns.
- Oversee financial and compliance aspects of client accounts, ensuring adherence to legal and financial regulations.
- Negotiate contracts and payment structures that are mutually beneficial for all stakeholders.
- Identify and escalate potential risks to the General Manager to mitigate any negative impact on clients, the company, or the sales team.
- Implement robust reporting systems to provide regular feedback, track campaign progress, and monitor key performance indicators.
- Continuously improve the quality, functionality, and effectiveness of campaign reporting.
- Bachelor’s degree in Business Administration, Marketing, Economics, or a related field.
- Solid experience in client service and management roles.
- Proven track record of success in developing and executing strategic client campaigns.
- Excellent stakeholder management skills with the ability to build and maintain strong relationships.
- Meticulous attention to detail and a strong commitment to operational excellence.
- Proficiency in Microsoft Office Suite.
- Strong organisational skills with the ability to thrive in a fast-paced environment.
- Excellent communication skills (written and spoken) in English and Bahasa Malaysia.
- Determined and results-oriented with a willingness to take on challenges.
- Innovative thinker and problem solver with a strategic mindset.
- Confident and comfortable presenting ideas and recommendations to clients and senior management.
What We Offer
- Remote work setup: 3 days remote, 2 days in the office
- Flexible working hours*
- What’s Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker
- Annual Leave accrued yearly*
- Birthday Leave allocation
- Health Insurance
- Dental & Optical Benefits
- Open, Inclusive, and Collaborative Working Environment
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