Client Manager

6 days ago

Kuala Lumpur, Malaysia BSI Full time

Great that you're thinking about a career with BSI

Do you believe the world deserves excellence in Quality, Safe, Social & Sustainable products in the Food-Agri sector?

BSI, by Royal Charter, is a company focused on the development of standards, training, certification, and supply chain solutions designed to improve performance, manage risk, reduce cost and enable sustainable growth.

As the leading global business company, in its field, BSI helps over 72,000 clients in over 150 countries worldwide to improve their businesses. From business continuity to recycling waste, from food manufacturing to the exploration of space, we help businesses embed the habits of excellence.

We currently have an exciting opportunity and are looking to recruit a Client Manager (Auditor) for Sustainable Palm Oil (SPO)

About the role

We have key positions available for this role as a Client Manager (Auditor) in the Food-Agri Sector for SPO to build a strong team of professionals at a country level.

Applicants will be part of a dynamic team of specialists involved to conduct various types of audits and working closely with BSI clients to help them improve their performance by assessing their systems and processes against ISO and BSI standards

Your key responsibilities in this role will be to:

- Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate
- Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
- Maintain overall account responsibility and accountability for nominated accounts to ensure an effective partnership, whilst ensuring excellent service delivery and account growth.
- Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with clients and within the team.
- Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
- Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested
- Plan/schedule workloads to make best use of own time and maximize revenue-earning activity.

About you

To be successful in this role you need to thrive in a process-driven, fast pace, customer-focused environment and have the ability to make impartial decisions, quickly and efficiently, based on facts. You must have excellent verbal and written communication skills and an eye for detail. You must be self-motivated and have the ability to remain calm whilst managing numerous priorities. Good IT and systems skills are essential.

You will also be required to have:

- Post high school (post-secondary education) diploma, degree, or equivalent education in any discipline related to food, science, manufacturing, processing, or production.
- Experience in conducting and delivering assessments, including RSPO, MSPO, etc. is essential, as is experienced in the palm oil production sector. Experience auditing CPO Mill's supply chain elements covering would be preferred.
- Social field experience in the palm oil sector relevant to the audit or demonstrably equivalent work experience (e.g. workers' welfare, land rights, gender and indigenous people issues, social equivalent auditing experience, sector with a similar environment such as agriculture and mining).
- Exiting qualified Lead Auditor/Auditor for the above schemes would be an added advantage.

It is essential that you are qualified in a minimum of three (3) of the below standards. This is a pre-requisite to be considered for this role:

- Roundtable for Sustainable Palm Oil (RSPO) Standards
- Malaysia Sustainable Palm Oil (MSPO) Standards
- SA8000
- RBA/EICC
- SMETA
- ISO 9001 or ISO 14001 or ISO 45001 or IMS

This is a fantastic opportunity to be part of a growing team at the heart of our Food-Agri sector which directly contributes to the success of our business. If you are successful you will be trained to have excellent knowledge and awareness of BSI’s products and services, as well as our business systems to ensure that you are delivering an excellent client experience.

What we offer

We offer a highly competitive salary and local benefits and provide great opportunities for development within a global business that is committed to investing in its people.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appro

  • Assistant Corporate Sales Manager

    6 days ago

    Kuala Lumpur, Malaysia Assistant Corporate Sales Manager Full time

    -Job Highlights - South East Asia’s Leading Payment Gateway Provider Medical, Dental and Optical Benefits Free Daily Breakfast and Fresh Fruits -Job Description **Get to know the role and the day-to-day activities**: - Manages corporate accounts to ensure clients' needs are met efficiently and professionally. - In charges of retention of corporate...

  • Client Manager

    7 months ago

    Kuala Lumpur, Malaysia ENVIRO CYCLE HOLDINGS SDN BHD Full time

    **: - Acts as a liaison between the company and client/vendor. You are expected to ensure client satisfaction and excellent customer service.** - Your duties typically include managing client/vendor relationships, delivering proposals, and developing account plans. - Coordinating purchasing activities with other departments within the company to ensure...

  • Client Manager

    5 days ago

    Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSI! Do you believe the world deserves excellence in Quality, Safe, Social & Sustainable products in the Food-Agri sector? BSI, by Royal Charter is a company focused on the development of standards, training, certification, and supply chain solutions designed to improve performance, manage risk, reduce cost...

  • Client Manager

    6 months ago

    Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSI! Do you believe the world deserves excellence in Quality, Environmental, Safety, Social & Sustainable products. BSI, by Royal Charter is a company focused on the development of standards, training, certification, and supply chain solutions designed to improve performance, manage risk, reduce cost, and...

  • Client Manager

    7 months ago

    Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSI! We currently have an exciting opportunity and are looking to recruit a Client Manager (Auditor) for Sustainable Palm Oil (SPO) About the role We have key positions available for this role as a Client Manager (Auditor) for SPO to build a strong team of professionals at a country level. Applicants will be...

  • Client Manager

    4 months ago

    Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSI! Do you believe the world deserves excellence? BSI (British Standards Institution) the leading global standards and certification company, equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Renowned for its marks of excellence including the...

  • Client Services Manager

    7 months ago

    Kuala Lumpur, Malaysia Ssquad Global Full time

    Develop and maintain strong relationships with clients, understanding their business objectives and aligning our services to meet those needs. - Conduct regular client meetings to review service performance and identify opportunities for improvement. - Oversee the management of key accounts, ensuring client retention and satisfaction. - Develop account plans...

  • Client Service Manager

    7 months ago

    Kuala Lumpur, Malaysia TMF Group Full time

    **Job no**: 571957 **Work type**: Full time **Location**: Kuala Lumpur, Malaysia, Malaysia **Categories**: Information Technology **Office Location**: Kuala Lumpur **About TMF Group** TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and...

  • Client Account Manager

    6 months ago

    Kuala Lumpur, Malaysia Salesworks Group Asia Full time

    About SalesWorks - With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian...

  • Client Success Manager

    4 months ago

    Kuala Lumpur, Malaysia AZEO Sdn Bhd Full time

    **Are you passionate to ensure clients are satisfied with your services and achieve exceptional outcomes?** At AZEO, we are on a mission to become a Top Global Solutions Provider in the training industry, transforming organizations through people-centric strategies. As the **Client Success Manager**, you will be responsible for ensuring that our clients...

  • Client Onboarding Manager

    6 months ago

    Kuala Lumpur, Malaysia menumiz Full time

    **Company Description** menumiz is a cloud-based Hospitality Management Solutions provider located in WP, Kuala Lumpur. Our SaaS platform offers a restaurant management app and electronic Point of Sales (POS) system, utilizing mobile technology to streamline restaurant services, from digital menus to accepting payments. With our solutions, restaurants can...

  • Client Relationship Manager

    7 months ago

    Kuala Lumpur, Malaysia FPT SOFTWARE MALAYSIA SDN BHD Full time

    Fpt Software Malaysia Sdn Bhd **Position : BUSINESS ENGAGEMENT** **Location : Menara Hap Seng 2** **Salary : Depends on experiences** **Company Background** FPT Software is a global technology and IT services provider with headquarters in Vietnam. We offer world-class services in a variety of fields such as Advanced Analytics, AI, Digital Platforms,...

  • Client Operations Manager

    6 months ago

    Kuala Lumpur, Malaysia SymphonyAI Full time

    Introduction: SymphonyAI Sensa-NetReveal is a global leader in financial crime solutions. We are a cutting-edge Enterprise SaaS AI organization dedicated to revolutionizing the way businesses operate by leveraging artificial intelligence to drive financial crime capability. As we continue to grow, we are seeking a highly experienced and dynamic Client...

  • Client Service Manager

    7 months ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** Client Services is the first point of contact of Global Custody clients for their day to day concerns. This is the place where your expertise in various functions of Global Custody is essential and will continue to be developed. Likewise, capabilities such as critical thinking, networking, stakeholder management and client...

  • Client Service Manager

    6 months ago

    Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our client, one of the top 3 ranked Australia’s Best Workplaces of 2021 is looking for a **Client Service Manager** to join their elite team in KL, Malaysia. As a Client Service Manager, your core function is to work hand in hand with the brokers in ensuring top-tier clients experience from lead to post-settlement. **Key...

  • Client Accounts Manager

    6 months ago

    Kuala Lumpur, Malaysia Salesworks Group Asia Full time

    About SalesWorks - With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian...

  • Client Management Intern

    9 months ago

    Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    The purpose of this role is to provide real-world experience, learning industry technical and professional skills, abilities and activities to contribute to the Dentsu network. Job Title: Client Management Intern **Job Description**: Key responsibilities: - Works in a team-based, fast-paced, detail-oriented environment - Is resourceful, has an aptitude for...

  • Manager Client Services

    7 months ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description Business: GC HK Client Services Open positions: 1 Role Title: Manager Client Services Global Career Band: 6 Location (Country / City ): Malaysia / Kuala Lumpur Recruiter Name : Nana Nasrudin Why join us? The Opportunity: - To investigate and respond to enquiries from various parties including Clients, Fund Services CS, Sub - Custodian,...

  • Client Management, Consultant

    7 months ago

    Kuala Lumpur, Malaysia AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...

  • Client Management, Consultant

    7 months ago

    Kuala Lumpur, Malaysia AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...