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Manager Client Services

1 month ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

Business: GC HK Client Services
Open positions: 1
Role Title: Manager Client Services
Global Career Band: 6
Location (Country / City ): Malaysia / Kuala Lumpur
Recruiter Name : Nana Nasrudin

Why join us?

The Opportunity:

- To investigate and respond to enquiries from various parties including Clients, Fund Services CS, Sub
- Custodian, Settlements and Corporate Actions Processing teams under the Global Custody Business. The team are also responsible to send various reports to clients.
- Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team. Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
- Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.

What you’ll do:

- Excellent knowledge of global custody and securities services industry.
- Proven ability in managing and developing staff.
- Team player with good influencing and negotiating skills.
- Ability to work in a pressurized environment and manage individual and team priorities effectively.
- Ability to