Manager Client Services

5 months ago


Kuala Lumpur, Malaysia HSBC Full time

-Job description

Business: GC HK Client Services
Open positions: 1
Role Title: Manager Client Services
Global Career Band: 6
Location (Country / City ): Malaysia / Kuala Lumpur
Recruiter Name : Nana Nasrudin

Why join us?

The Opportunity:

- To investigate and respond to enquiries from various parties including Clients, Fund Services CS, Sub
- Custodian, Settlements and Corporate Actions Processing teams under the Global Custody Business. The team are also responsible to send various reports to clients.
- Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team. Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
- Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.

What you’ll do:

- Excellent knowledge of global custody and securities services industry.
- Proven ability in managing and developing staff.
- Team player with good influencing and negotiating skills.
- Ability to work in a pressurized environment and manage individual and team priorities effectively.
- Ability to



  • Kuala Lumpur, Malaysia Ssquad Global Full time

    Develop and maintain strong relationships with clients, understanding their business objectives and aligning our services to meet those needs. - Conduct regular client meetings to review service performance and identify opportunities for improvement. - Oversee the management of key accounts, ensuring client retention and satisfaction. - Develop account plans...

  • Client Service Manager

    5 months ago


    Kuala Lumpur, Malaysia TMF Group Full time

    **Job no**: 571957 **Work type**: Full time **Location**: Kuala Lumpur, Malaysia, Malaysia **Categories**: Information Technology **Office Location**: Kuala Lumpur **About TMF Group** TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and...


  • Kuala Lumpur, Malaysia Maple Tree Media Sdn Bhd Full time

    As owners of the largest online beauty media and marketplace in Singapore and Malaysia and Philippines, our client relationships are our top priority. Beauty Insider is seeking a dynamic and experienced Client Servicing Manager to join our team. As a Client Servicing Manager, you will play a pivotal role in building and maintaining strong relationships with...

  • Client Service Manager

    5 months ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** Client Services is the first point of contact of Global Custody clients for their day to day concerns. This is the place where your expertise in various functions of Global Custody is essential and will continue to be developed. Likewise, capabilities such as critical thinking, networking, stakeholder management and client...

  • Client Service Manager

    5 months ago


    Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our client, one of the top 3 ranked Australia’s Best Workplaces of 2021 is looking for a **Client Service Manager** to join their elite team in KL, Malaysia. As a Client Service Manager, your core function is to work hand in hand with the brokers in ensuring top-tier clients experience from lead to post-settlement. **Key...


  • Kuala Lumpur, Malaysia Pos Ad Sdn Bhd Full time

    **Responsibilities**: - Responsible in building and maintaining client relationships by developing strong relationships with clients by understanding their businesses, products, and goals. - Regularly communicate with clients to assess their marketing needs and provide effective solutions. - Proactively identifying potential sales opportunities within the...


  • Kuala Lumpur, Malaysia Jak Consultancy Full time

    Business Development - Client Services **Business Development & Client Services Manager** **Commercial Workplace Interiors** **6,000MYR - 12,000MYR per month, depending on experience** **Kuala Lumpur, Malaysia** Join the vibrant Marketing Team of a well respected international Interior Design firm as a dynamic, outgoing, and positive individual with a keen...


  • Kuala Lumpur, Malaysia ReMark Full time

    **Come join us, and shape the future of the insurance industry!**: ReMark is a global insurance consultancy helping insurers worldwide grow sustainably. Part of the SCOR Group, we specialise in data intelligence, marketing and technology solutions. Since 1984, we’ve reached over 1 billion people, ran over 12,000 campaigns and underwrite over 1 million...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    Company Description **About MUFG Investor Services**: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    Company Description **About MUFG Investor Services**: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    Company Description **About MUFG Investor Services**: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    Opportunity coming soon!! We are building out our Clients Operations function and are wanting to hear from dynamic and experienced fund accountants to journey with us on a new office opening in Malaysia. The opportunity will provide you a platform to elevate your learning in your career. You will be part of a refreshing people culture were we encourage...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    Company Description **About MUFG Investor Services**: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund...


  • Kuala Lumpur, Malaysia Maple Tree Media Sdn Bhd Full time

    Serve as the main point of contact for assigned clients, understanding their business goals and requirements. Build and nurture strong, long-lasting client relationships through effective communication and exceptional service. Act as a liaison between clients and internal teams, ensuring clear communication of client needs, expectations, and project...


  • Kuala Lumpur, Malaysia Maple Tree Media Sdn Bhd Full time

    Serve as the main point of contact for assigned clients, understanding their business goals and requirements. Build and nurture strong, long-lasting client relationships through effective communication and exceptional service. Act as a liaison between clients and internal teams, ensuring clear communication of client needs, expectations, and project...


  • Kuala Lumpur, Malaysia SMX GLOBAL SDN BHD Full time

    **Job Summary**: To be good at client servicing, not only must we be good at customer service, but we also need to be an expert in GWP as well as understand fully about the client’s brand as well. To be an effective Client Services (CS), this means we have to manage our customers both internally and externally. - External Responsibility - Internal...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    Company Description **About MUFG Investor Services**: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets As such we are dedicated to providing our clients with the top quality...


  • Kuala Lumpur, Malaysia Axi Full time

    Client Service Specialist Who we are. Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most...

  • Client Service Manager

    6 months ago


    Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **THE OPPORTUNITY** Our partner, an Australian financial boutique that serves as the home team for wholesale investors and corporate clients, is looking to expand their team and hire for **Client Service Manage**r! Their client portfolio includes clients include high-net-worth individuals, charities, not-for-profits, foundations, trusts, family offices,...


  • Kuala Lumpur, Malaysia FirstWorks Group Sdn. Bhd. Full time

    Manage all aspects of the client business providing superior customer service while maximizing business opportunities - Be the primary liaison between client and creative team - Mentor the brand executive to lead the designated client accounts - Works within a team that consists of a copy writer, community manager and designers. - Capable of managing the...