Client Service Executive
5 months ago
Serve as the main point of contact for assigned clients, understanding their business goals and requirements. Build and nurture strong, long-lasting client relationships through effective communication and exceptional service. Act as a liaison between clients and internal teams, ensuring clear communication of client needs, expectations, and project details.
**Key Responsibilities**:
- Maintain a thorough understanding of clients’ businesses and objectives to provide consultative recommendations on services and products
- Respond promptly to inbound inquiries, service requests, and complaints from clients
- Proactively advise clients on opportunities and recommendations to meet their organizational goals
- Collaborate with cross-functional teams to develop tailored solutions that align with client objectives
- Monitor project progress and timelines to ensure timely delivery while exceeding client expectations
- Address any issues or concerns raised by clients promptly and professionally, working to find effective resolutions
- Identify opportunities for upselling and cross-selling additional services to existing clients
- Stay updated on industry trends and client news to proactively provide relevant insights and suggestions
- Prepare and present regular performance reports and updates to clients, showcasing achievements and identifying areas for improvement
- Forecast and track key account metrics, striving to meet or exceed targets
- Coordinate with relevant internal teams (account management, operations, product, IT, etc.) to expedite issue resolution and drive outcomes
- Communicate regularly with clients to provide updates on open requests, navigating roadblocks as needed
- Maintain accurate records in client databases
- Prepare and deliver client presentations and other materials as needed
**Requirements**:
- Diploma, Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred)
- Proven experience in client servicing or account management roles
- Excellent interpersonal, communication, and negotiation skills
- Strong problem-solving abilities and a proactive approach to addressing client needs
- Ability to manage multiple client accounts simultaneously while maintaining attention to detail
- Familiarity with CRM software and project management tools
- Adept at building rapport and fostering relationships with clients
- Results-driven mindset with a focus on client satisfaction and business growth
- Exceptional organizational and time management skills
Delivering outstanding client experiences while driving business success.
**Salary**: RM3,500.00 - RM5,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home
Schedule:
- Holidays
- Monday to Friday
Application Question(s):
- How many years of work experience do you possess in B2B client servicing?
- Could you share an example of a particularly successful client servicing achievement or project you're proud of?
- What is your current salary, what is your expected salary, and when can you start?
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