Associate Executive, Client Services

2 weeks ago

Kuala Lumpur, Malaysia Telum Media 特伦传媒 Full time

Are you a people person who thrives on making new connections? Are you looking to join a dynamic team that works at the intersection of the media and PR industries? Join Telum Media and take your career to the next level.

Telum Media is a tech company, founded in 2013, that builds connections between the communications and media industries across the Asia-Pacific region, Australia and New Zealand. We work with our friends in journalism and public relations every day to update our comprehensive, APAC-wide information platform, publish breaking industry news and host tailored regional networking and educational events.

We are looking for an ambitious **Associate Executive, Client Services** to join our **Client Servicing Team** in **Malaysia**. As part of the Client Servicing Team, you will work in a fast-paced, data-driven environment to produce news and social media content, engage with prominent industry practitioners, and manage a sophisticated industry contacts platform.

**What you will do**:

- Resolving client queries promptly (maintaining the protocols and deadlines set in place)
- Ensuring internal communications is smooth when passing work on to be dealt with
- Liaising with other team members about issues and escalating any issues that can’t be answered
- Liaising with various internal and external departments on issues
- Growing relationships with the clients to be their trusted advisors.
- Admin work related to client requests (e.g., creating accounts)
- Training clients on the Telum Media system

**What we’re looking for**:

- Degree educated or equivalent experience
- Excellent communication and listening skills
- People management skills
- Always have a professional and courteous manner
- A problem solver - always looking for a solution
- Excellent attention to detail and accuracy in all work
- Computer literate (MS Office)
- Ability to work to deadlines and self-prioritize
- Positive, self-motivated, and able to work on own initiative whilst working in a team environment
- Willing to go beyond client expectations where possible and strong commitment to getting the job done
- Strong work ethic and understanding of importance of quality customer service

**What we offer**:

- A comprehensive training and development programme to support your career progression
- A hybrid working environment
- Annual leave: 15 days
- Company social events
- Our office is 5 minutes walking distance from TTDI MRT station

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,900.00 - RM3,300.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

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