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Client Services Manager

4 weeks ago

Kuala Lumpur, Malaysia ReMark Full time

**Come join us, and shape the future of the insurance industry**:
ReMark is a global insurance consultancy helping insurers worldwide grow sustainably. Part of the SCOR Group, we specialise in data intelligence, marketing and technology solutions. Since 1984, we’ve reached over 1 billion people, ran over 12,000 campaigns and underwrite over 1 million policies each year. We’re a team of over 250 employees from 33 nationalities and 17 offices worldwide. Our clients include over 500 insurers, and we’re also partnering outside the industry with Garmin, local government, universities and more. Our vision is to transform the insurance industry, and we also believe in making products that have a sustainable impact on people's health and wellness.

**The role**:
As **Client Services Manager**, you will be reporting to the Senior Client Services Manager and play an essential role in growing ReMark’s Malaysia business portfolio. In a highly competitive environment, you will be working with a global team to cut through the noise and shape an attractive brand online.

**Key responsibilities**:

- Responsible for managing the Campaign Execution Team and delivering direct marketing activities to meet pre-determined project indicators by ensuring that requirements are met to deliver the required day to day results.
- Deliver pre-determined project tasks on time, error-free, and within specifications
- Assist with cultivating existing and new client relationships, supporting business development, and defining and delivering the agreed strategic objectives across multiple client relationships and programmes.
- Understand clients' business goals and develop performance marketing strategies to achieve them.
- Leverage local market insights to tailor marketing campaigns and messaging for specific audiences.
- Collaborate with internal teams, including creative, content, and analytics, to ensure cohesive campaign execution.
- Provide regular performance reports to clients, highlighting key metrics, insights, and recommendations.
- Stay up-to-date with industry trends and best practices in performance marketing and the local market.
- Consistent and accurate use of ReMark’s proprietary campaign management system.
- Delivery of campaigns according to ReMark and industry best practice standards.
- Creation of campaign-specific project timetables ensuring that all relevant internal and external parties are aligned.
- Adherence to ReMark’s internal project management methodology
- Creation, communication, and adherence to project timetables.
- Creation of required briefing documents for internal and external purposes.
- Data management and enhancement adhering to country-specific legislation, ReMark global, and best practice guidelines.
- Development of creative material for assigned projects, presentation to and obtaining approval from clients for all aspects - this includes negotiating copy and respecting ReMark’s creative standards - ensuring all components are proofread and compliant with standards.
- Ensure delivery of quality outputs across all channels - responsible for approval of relevant steps in print production, online materials; ongoing quality monitoring and delivery of defined quality assurance standards.
- Collaborate fully with all internal resources/departments as appropriate.
- Closely monitor the performance of external parties and vendors as necessary to achieve agreed targets.
- Proactively drive programme improvements which lead to increased returns.
- Plan, execute, and optimize paid search campaigns across various platforms, such as Google Ads and Bing Ads.
- Conduct in-depth keyword research and analysis to drive effective campaign targeting and optimization.
- Monitor campaign performance, identify trends, and implement improvements to maximize ROI.
- Pro-actively engage with and support the line manager to maintain and develop key client relationships.
- Provide support to the line manager for presentations, strategy documents, and meetings as required.
- Support global offices with new business development initiatives such as presentation and proposal preparation as well as RFP process

**Technical/Essential competencies**:
**Enterprise Competencies (key requirements for success in this role)**
- Customer focused.
- Effective team player.
- Effective communicator.
- Innovative thinker.
- Relates to core values of professionalism, integrity, accountability, enthusiasm, and adaptability.
- Takes charge of self-development and self-awareness.
- Understands the importance of compliance with corporate policy.

**Essential Competencies (essential and/or technical requirements for success in this role)**
- Achieves results within established timelines.
- Manages each stage of a project to ensure that commitments are met in a manner that is timely, within budget, and to the highest quality standards.
- Recognises opportunities and initiates actions to capitalize on them.
- Builds rapport and devel