Client Service Manager
2 weeks ago
**Job no**: 571957
**Work type**: Full time
**Location**: Kuala Lumpur, Malaysia, Malaysia
**Categories**: Information Technology
**Office Location**: Kuala Lumpur
**About TMF Group**
TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.
TMF India is a Great Place to Work, ISO & ISAE certified organization.
**About the Role**
- The Client Service Manager is responsible for the overall delivery and management of the global client contracts, maintaining a portfolio of clients where the scope of services is complex in nature. The Client Service Manager will be required to protect and grow contracted revenues, monitor performance against KPI’s, manage scope, manage change request, and respond to escalations. The Senor Client Service Manager will act as a bridge between the global client and local offices by establishing proper governance structure to ensure quality, timeliness, accuracy of the service delivery resulting in an increase in client satisfaction. The role will have leadership responsibilities and will report into the Client Service Director and will collaborate closely with the Practice Market leads, Implementation and On-boarding, Internal Functions and the Client Directors._
**Key Responsibilities**
- _Act as a main client contact from TMF for global clients. _
- _Responsible for building and maintaining relationships with key service/functional owners on client account and be the main point of contact for the client for day-to-day delivery matters and changes to scope. Respond or re-direct queries accordingly to provide a good client service. _
- _Understand the client contracts in detail (including scope and local delivery models) for a broad range of clients. _
- _Accountable for overall service & project delivery on Client Account, identifying risks and opportunities for retention or growth. _
- _Accountable for Quality of Delivery (SLA performance) _
- _Participate in the handover process from the Implementation and On-boarding team; ensure that the right documentation is in place and up to date when a client is transferred and that all process changes are properly documented to BAU stage. _
- _Responsible for managing and overseeing escalations including persistent delivery issues in the countries which should be identified so corrective plans can be agreed and actioned with the local offices. Create escalation logs as needed. _
- _Line manages and / or act as a point of contact for more junior colleagues in the team, providing advice and support as needed. Take on or provide advice with regards to complex problems or clients. _
- _Set up reporting frameworks with the CSC (Client Service Coordination) which cover monthly billing reports, the monthly service delivery calendar and change request note tracker, plus KPI performance reports. _
- _Track and review contract performance using the CST outputs, identifying, and recommending actions where deviations on performance are identified through these reports. _
- _Manage CRN process - identify where changes to scope are required relating to existing service lines and location, then define, price, and negotiate the necessary changes by gaining input from local teams and the relevant client contacts. Ensure all contractual and pricing changes are agreed and administered as necessary. _
- _Together with Group Finance, manage debtor days and resolve any issues causing late payment_
- _Manage proactive initiatives to improve client satisfaction, based on but not limited to feedback provided through regular client surveys. With this client feedback, create and maintain a Client Service Plan which includes a plan on what improvements are required. _
- _Hold regular business reviews with the client to ensure delivery to their P&L, providing them with regular data on KPI delivery and any other relevant information. _
- _Hold regular internal business review meetings with local offices to identify performance and any improvements. _
- _Manage the annual contract review by ensuring the scope of the contract remains relevant in all areas both in terms of scope, volume, and pricing. Identify if any contracts parts require renewal in the next 6 months and agree a plan with the client to ensure all contracts remain current, plus confirm that operational readiness for the year ahead is in place. _
- _Support Client Service Director in recruitment, onboarding and training of new employees and any other team management activities. _
- _Act as a deputy of Client Service Director, as required._
**Key Requirements**
- **_Contract Management:_**_ Cultivate and maintain a good working relationship with the clients and TMF stakeholders, providing a consistently high-
-
Client Services Manager
4 days ago
Kuala Lumpur, Malaysia Ssquad Global Full timeDevelop and maintain strong relationships with clients, understanding their business objectives and aligning our services to meet those needs. - Conduct regular client meetings to review service performance and identify opportunities for improvement. - Oversee the management of key accounts, ensuring client retention and satisfaction. - Develop account plans...
-
Client Servicing Manager
2 months ago
Kuala Lumpur, Malaysia Maple Tree Media Sdn Bhd Full timeAs owners of the largest online beauty media and marketplace in Singapore and Malaysia and Philippines, our client relationships are our top priority. Beauty Insider is seeking a dynamic and experienced Client Servicing Manager to join our team. As a Client Servicing Manager, you will play a pivotal role in building and maintaining strong relationships with...
-
Client Servicing Manager
2 weeks ago
Kuala Lumpur, Malaysia Maple Tree Media Sdn Bhd Full timeAs owners of the largest online beauty media and marketplace in Singapore and Malaysia and Philippines, our client relationships are our top priority. Beauty Insider is seeking a dynamic and experienced Client Servicing Manager to join our team. As a Client Servicing Manager, you will play a pivotal role in building and maintaining strong relationships with...
-
Client Service Manager
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia TMF Group Full timeWe never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. About TMF Group TMF Group is a leading global provider of...
-
Client Service Manager
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia TMF Group Full timeWe never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. About TMF Group TMF Group is a leading global provider of...
-
Manager Client Services
2 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Business**:GC HK Client Services **Open positions**:1** **Role Title**:Manager Client Services** **Global Career Band: 6** **Location **_(Country / City )_**:Malaysia / Kuala Lumpur** **Recruiter Name**:Nana Nasrudin** **Why join us?** **The Opportunity**: - To investigate and respond to enquiries from various parties including...
-
Manager Client Services
4 days ago
Kuala Lumpur, Malaysia HSBC Full time-Job description Business: GC HK Client Services Open positions: 1 Role Title: Manager Client Services Global Career Band: 6 Location (Country / City ): Malaysia / Kuala Lumpur Recruiter Name : Nana Nasrudin Why join us? The Opportunity: - To investigate and respond to enquiries from various parties including Clients, Fund Services CS, Sub - Custodian,...
-
Client Service Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia AS White Global Pty Ltd Full timeTHE OPPORTUNITYOur partner, an Australian financial boutique that serves as the home team for wholesale investors and corporate clients, is looking to expand their team and hire for Client Service Manager Their client portfolio includes clients include high-net-worth individuals, charities, not-for-profits, foundations, trusts, family offices, superannuation...
-
Client Service Manager
2 weeks ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** Client Services is the first point of contact of Global Custody clients for their day to day concerns. This is the place where your expertise in various functions of Global Custody is essential and will continue to be developed. Likewise, capabilities such as critical thinking, networking, stakeholder management and client...
-
Manager Client Services
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full timeJob descriptionBusiness: GC HK Client ServicesOpen positions: 1Role Title: Manager Client ServicesGlobal Career Band: 6Location (Country / City ): Malaysia / Kuala LumpurRecruiter Name : Nana NasrudinWhy join us?The Opportunity: To investigate and respond to enquiries from various parties including Clients, Fund Services CS, Sub Custodian, Settlements and...
-
Client Service Manager
2 months ago
Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time**The Opportunity** Our client, one of the top 3 ranked Australia’s Best Workplaces of 2021 is looking for a **Client Service Manager** to join their elite team in KL, Malaysia. As a Client Service Manager, your core function is to work hand in hand with the brokers in ensuring top-tier clients experience from lead to post-settlement. **Key...
-
Client Services Manager
2 months ago
Kuala Lumpur, Malaysia Jak Consultancy Full timeBusiness Development - Client Services **Business Development & Client Services Manager** **Commercial Workplace Interiors** **6,000MYR - 12,000MYR per month, depending on experience** **Kuala Lumpur, Malaysia** Join the vibrant Marketing Team of a well respected international Interior Design firm as a dynamic, outgoing, and positive individual with a keen...
-
Client Services Manager
2 weeks ago
Kuala Lumpur, Malaysia Pos Ad Sdn Bhd Full time**Responsibilities**: - Responsible in building and maintaining client relationships by developing strong relationships with clients by understanding their businesses, products, and goals. - Regularly communicate with clients to assess their marketing needs and provide effective solutions. - Proactively identifying potential sales opportunities within the...
-
Client Service Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia AS White Global Pty Ltd Full timeThe OpportunityOur client, one of the top 3 ranked Australia's Best Workplaces of 2021 is looking for a Client Service Manager to join their elite team in KL, Malaysia. As a Client Service Manager, your core function is to work hand in hand with the brokers in ensuring top-tier clients experience from lead to post-settlement.Key Responsibilities: To ensure...
-
Client Advisor
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Service Sdn bhd Full timeKey AccountabilitiesSales & Client Service Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication Play an active role as Brand Ambassador by inculcating the brand vision to instill consumer brand loyalty Proactive achievement of monthly sales objectives Followup on client...
-
Client Services Manager
3 weeks ago
Kuala Lumpur, Malaysia ReMark Full time**Come join us, and shape the future of the insurance industry!**: ReMark is a global insurance consultancy helping insurers worldwide grow sustainably. Part of the SCOR Group, we specialise in data intelligence, marketing and technology solutions. Since 1984, we’ve reached over 1 billion people, ran over 12,000 campaigns and underwrite over 1 million...
-
Client Services Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia ReMark Full timeCome join us, and shape the future of the insurance industry:ReMark is a global insurance consultancy helping insurers worldwide grow sustainably. Part of the SCOR Group, we specialise in data intelligence, marketing and technology solutions. Since 1984, we've reached over 1 billion people, ran over 12,000 campaigns and underwrite over 1 million policies...
-
Client Servicing
1 week ago
Kuala Lumpur, Malaysia Elitez Pte Ltd Full time**Company: Advertising Agency** **Location: Petaling Jaya** **Responsibilities: - ** - Serve as the main liaison between the design team and clients, building and maintaining strong client relationships. - Gather project requirements from clients and effectively communicate them to the design team. - Collaborate with clients to understand their design...
-
Client Service Officer
1 week ago
Kuala Lumpur, Malaysia Recruit Express Service Sdn bhd Full time**Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and customer. 5. Continuously suggest...
-
Client Service Executive
3 weeks ago
Kuala Lumpur, Malaysia Maple Tree Media Sdn Bhd Full timeServe as the main point of contact for assigned clients, understanding their business goals and requirements. Build and nurture strong, long-lasting client relationships through effective communication and exceptional service. Act as a liaison between clients and internal teams, ensuring clear communication of client needs, expectations, and project...