Client Service Executive

3 weeks ago


Kuala Lumpur, Malaysia Calibre Events Solutions Sdb Bhd Full time

**Responsibilities**:

- JOB TITLE : CLIENT SERVICE EXECUTIVE
- LOCATION : CENTRAL (KUCHAI LAMA)
- TERMS : FULL TIME**REQUIREMENTS**:

- High School Diploma Or GED.
- Certification In Customer Relations, Customer Services, Or Similar Would Be Advantageous.
- 2-3 Years Of Experience In Client Services, Sales, Or A Similar Role.
- Exceptional Ability In Providing Professional, Efficient, And Friendly Client Services.
- Ability To Coordinate With Other Departments On Client-Related Matters.
- Willingness And The Ability To Travel To Client Locations, When Required.
- Ability To Keep Updated On New Developments In The Field Of Client Services.
- Excellent Interpersonal And Recordkeeping Skills.
- RESPONSIBILITIES:

- Ensuring a positive and professional client service experience.- Directing client complaints or complex queries to relevant departments in a timely manner.
- Providing clients with technical assistance on products and services.
- Expediting serious issues to management toward prompt resolution.
- Building positive client relations by checking in regularly and following up on active processes.
- Maintaining client records and documenting processes.
- Identifying potential client services concerns and facilitating proactive intervention steps.
- Keeping track of new products on offer, as well as emerging trends in client services.
- Recommending product improvements based on client services feedback.**Benefits**:

- EPF
- SOCSO
- Annual Leave



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