A&t Client Service Manager

16 hours ago


Kuala Lumpur, Malaysia TMF (Thailand) Limited Full time

**About TMF Group**
TMF Group helps its clients operate internationally and 'belong' wherever they are in the world. We help global companies to expand and invest seamlessly across international borders. Our expert accountants, corporate secretarial and HR and payroll professionals are located around the world, enabling clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations. With operations in more than 80 countries providing outsourced compliance services, TMF Group is the global expert that understands local needs.

**ABOUT THE ROLE**
As the Client Service Manager, you will be accountable for the overall Accounting and Tax delivery of the services for global clients. In this role you will act as a bridge between the global client and local offices by establishing proper governance structure to ensure quality, timeliness, accuracy of the service delivery resulting in constant increase of client satisfaction. You will be responsible to protect contracted revenue, review profitability, KPIs and suggest improvements, manage scope, change requests and respond to escalations.

The role will report into Client Service Director and will collaborate closely with the Market Practice Leaders for Accounting And Tax, Implementation and Onboarding Team, Internal Functions (Operations, Finance) and the Client Directors.

**Your responsibilities will include but will not be limited to**:

- Act as main client contact from TMF side for global clients and accountable for overall service delivery on Client Account
- Understand the client contracts in detail (including scope and local delivery models)
- Responsible for building and maintaining relationships with key contacts on Client Account
- Accountable for quality of delivery (SLA performance)
- Manage escalations and cooperate with local offices and the client on corrective and execution plan
- Participate, mainly as being in the loop, in the onboarding phase to ensure smooth transition to BAU phase
- Ensure that the right documentation is in place and up to date when a client is transferred from the Implementation and Onboarding team to BAU phase
- Set up reporting framework with the CST (Client Service Team) to manage properly governance process (internal and external performance meetings)
- Cooperate with CST to ensure that agreed documentation is produced and updated regularly by the local offices
- Track and review contract performance
- Manage CRN process - identify where changes to scope are required relating to existing service lines and location, then define, price and negotiate the necessary changes by gaining input from local teams and the relevant client contacts. Ensure all contractual and pricing changes are agreed and administered as necessary
- Manage proactive initiatives to improve client satisfaction
- Hold regular business reviews with the client
- Hold regular calls with local offices to be up to date with delivery process, and potential issues - timely respond to challenges to proactively manage the cooperation with the client
- Manage the annual contract review by ensuring the scope of the contract remains relevant in all areas both in terms of scope, volume and pricing
**ABOUT YOU**
**Ideally, you meet the following hiring criteria**:

- Bachelor's degree, preferably in Finance/Accounting
- Good understanding and knowledge of accounting principles previous experience in Accounting & Tax field highly desirable
- At least 6 years of total experience with at least 3 years of experience working in a client-facing environment, with a good track record of delivering services
- Experience in basic Project Management principles able to identify key deliverables/structure key activities into work assignments plan timing and work, monitor progress set priority /adjust appropriately to changing demands
- At least 3 years' experience of managing against a commercial contract - understands the Service Level Agreements (SLAs) and definitions of scope as applied to pricing
- Track record in managing complex BPO/Professional Services delivery on a regional or global basis
- Experience of working in a global matrix environment, with geographically dispersed resources
- Fluent, clear and concise in English written and oral communication
- Self-organized with appropriate time management skills
- Ability to collaborate and to drive change in an international matrix environment across a broad set of cultures and business practices
- Able to travel internationally when required meeting clients face to face.

**Why join us**Make an impact**:Our global presence in more than 80 countries allows you to impact how global and diverse clients do business, as well as give back to the global communities we operate in.

**Be part of OneTMF**:Work alongside dedicated and professional colleagues collaboration is key and we believe in getting the job done together.

**A world of opportunity**: Enjoy flexible working



  • Kuala Lumpur, Malaysia J&T CARGO (MALAYSIA) SDN. BHD Full time

    Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and raising issue related to the company products. - Handle project's customer service issues (Shopee) - Exceeding customer expectation in terms of customer service and accurate information. - Deliver the best service to customers to ensure the highest...

  • HR Services Manager

    2 days ago


    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...


  • Kuala Lumpur, Malaysia J&T INTERNATIONAL LOGISTICS (MALAYSIA) SDN. BHD. Full time

    **ROLE SUMMARY**: A persuasive contributor who can derive client insights, influence, and collaborate with a variety of teams. You are an ambitious individual who passionately hunts new business by understanding international logistics, uses business acumen, thinks creatively, responds quickly, and displays a positive attitude. You will: 1.Be an individual...


  • Kuala Lumpur, Malaysia Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Kuala Lumpur, Malaysia Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • T&e Specialist

    7 months ago


    Kuala Lumpur, Malaysia Air Products Full time

    AS-MY-Kuala Lumpur **Job Description and Qualifications** Managing account postings and payments of Employees’ expense reports Administrator of expense reporting system (Concur), managing access and all relative system requests Administrator of Company credit card program, managing access, credit limit, terminated card etc., tasks. Perform audit on...


  • Kuala Lumpur, Malaysia Ssquad Global Full time

    Develop and maintain strong relationships with clients, understanding their business objectives and aligning our services to meet those needs. - Conduct regular client meetings to review service performance and identify opportunities for improvement. - Oversee the management of key accounts, ensuring client retention and satisfaction. - Develop account plans...

  • Client Service Manager

    7 months ago


    Kuala Lumpur, Malaysia TMF Group Full time

    **Job no**: 571957 **Work type**: Full time **Location**: Kuala Lumpur, Malaysia, Malaysia **Categories**: Information Technology **Office Location**: Kuala Lumpur **About TMF Group** TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and...


  • Kuala Lumpur, Malaysia HR TAG SDN. BHD. Full time

    Our Project Management team enables and executes great work in the smartest way possible. We are passionate about transforming ideas into results, as we constantly negotiate, organize and understand the ever-changing landscape of digital marketing and technology. To help with this, we’re looking for an outstanding Associate, Project Management - a digital...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description Business: GC HK Client Services Open positions: 1 Role Title: Manager Client Services Global Career Band: 6 Location (Country / City ): Malaysia / Kuala Lumpur Recruiter Name : Nana Nasrudin Why join us? The Opportunity: - To investigate and respond to enquiries from various parties including Clients, Fund Services CS, Sub - Custodian,...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Business**:GC HK Client Services **Open positions**:1** **Role Title**:Manager Client Services** **Global Career Band: 6** **Location **_(Country / City )_**:Malaysia / Kuala Lumpur** **Recruiter Name**:Nana Nasrudin** **Why join us?** **The Opportunity**: - To investigate and respond to enquiries from various parties including...

  • Sales Executive

    5 days ago


    Kuala Lumpur, Malaysia J&T CARGO (MALAYSIA) SDN. BHD Full time

    Developing sales plans, strategies, and activities to achieve the target budget of the year. - Explore business opportunities and expand market share. - Responsible in hosting professional presentations of the range of standardized products to our clients. At most, establish and offer customized products to meet the clients’ needs. Develop and maintain...


  • Kuala Lumpur, Malaysia J&T CARGO (MALAYSIA) SDN. BHD Full time

    To monitor, supervise, oversee, and audit daily routine, manpower allocation and scheduling, to ensure the operation is ongoing and continuous. - Attend to high-level or critical customer complaint, provide solution, explanation, and follow-up according to the company SOP, and report to the superior or upper management if needed. - Coordinate and align the...

  • Client Service Manager

    7 months ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** Client Services is the first point of contact of Global Custody clients for their day to day concerns. This is the place where your expertise in various functions of Global Custody is essential and will continue to be developed. Likewise, capabilities such as critical thinking, networking, stakeholder management and client...

  • Client Service Manager

    16 hours ago


    Kuala Lumpur, Malaysia Avaya Full time

    **About Avaya**: **About the Opportunity**: The purpose of this role is to act as a liaison between Avaya Operations Services and customers to ensure customer satisfaction and to meet operational service level agreements based on contractual obligations. This person develops and maintains customer relations by being the operational focal point for AOS scope...


  • Kuala Lumpur, Malaysia T&N Furniture Sdn Bhd Full time

    **Requirements**: - A fresh graduate is welcome to apply. **Responsibilities**: - Meeting with clients virtually or during sales visits. - Working towards monthly or annual targets. - Reviewing sales performance. **Benefits**: - Attractive commission scheme - Attractive incentive is given upon annual target reach Additional Benefits - Training...

  • Client Service Manager

    7 months ago


    Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our client, one of the top 3 ranked Australia’s Best Workplaces of 2021 is looking for a **Client Service Manager** to join their elite team in KL, Malaysia. As a Client Service Manager, your core function is to work hand in hand with the brokers in ensuring top-tier clients experience from lead to post-settlement. **Key...


  • Kuala Lumpur, Malaysia Jak Consultancy Full time

    Business Development - Client Services **Business Development & Client Services Manager** **Commercial Workplace Interiors** **6,000MYR - 12,000MYR per month, depending on experience** **Kuala Lumpur, Malaysia** Join the vibrant Marketing Team of a well respected international Interior Design firm as a dynamic, outgoing, and positive individual with a keen...

  • Client Servicing

    7 months ago


    Kuala Lumpur, Malaysia Elitez Pte Ltd Full time

    **Company: Advertising Agency** **Location: Petaling Jaya** **Responsibilities: - ** - Serve as the main liaison between the design team and clients, building and maintaining strong client relationships. - Gather project requirements from clients and effectively communicate them to the design team. - Collaborate with clients to understand their design...

  • Project Manager

    4 months ago


    Kuala Lumpur, Malaysia H T Connection Sdn Bhd Full time

    **Project Manager, KL/Selangor** - H T CONNECTION SDN BHD - Petaling Jaya, Selangor, Malaysia_ **Your responsibilities**: - Define project objectives and scope. - Create project plans and schedules. - Allocate resources effectively. - Develop and maintain strong relationships with all key accounts and relevant Key-Opinion-Leaders to support selling, market...