Client Servicing Manager
5 months ago
As owners of the largest online beauty media and marketplace in Singapore and Malaysia and Philippines, our client relationships are our top priority. Beauty Insider is seeking a dynamic and experienced Client Servicing Manager to join our team. As a Client Servicing Manager, you will play a pivotal role in building and maintaining strong relationships with our clients.
Your primary responsibility will be to ensure client satisfaction, manage their needs, and serve as a bridge between clients and our internal teams. You will collaborate closely with various departments to ensure the successful execution of projects and the delivery of high-quality services.
**Responsibilities**:
- Serve as the main point of contact for assigned clients, understanding their business goals and requirements.
- Build and nurture strong, long-lasting client relationships through effective communication and exceptional service.
- Act as a liaison between clients and internal teams, ensuring clear communication of client needs, expectations, and project details.
- Collaborate with cross-functional teams to develop tailored solutions that align with client objectives.
- Monitor project progress and timelines to ensure timely delivery while exceeding client expectations.
- Address any issues or concerns raised by clients promptly and professionally, working to find effective resolutions.
- Identify opportunities for upselling and cross-selling additional services to existing clients.
- Stay updated on industry trends and client news to proactively provide relevant insights and suggestions.
- Prepare and present regular performance reports and updates to clients, showcasing achievements and identifying areas for improvement.
- Forecast and track key account metrics, striving to meet or exceed targets.
**Requirements**:
- Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred).
- Proven experience in client servicing or account management roles.
- Excellent interpersonal, communication, and negotiation skills.
- Strong problem-solving abilities and a proactive approach to addressing client needs.
- Ability to manage multiple client accounts simultaneously while maintaining attention to detail.
- Familiarity with CRM software and project management tools.
- Adept at building rapport and fostering relationships with clients.
- Results-driven mindset with a focus on client satisfaction and business growth.
- Exceptional organizational and time management skills.
- Flexibility to adapt to a dynamic work environment and evolving client demands.
Join our team as a Client Servicing Manager and contribute to our mission of delivering outstanding client experiences while driving business success.
**Salary**: RM3,500.00 - RM4,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home
Schedule:
- Monday to Friday
Application Question(s):
- What software or tools do you typically use for client management, reporting, and communication?
- Could you share an example of a particularly successful client servicing achievement or project you're proud of?
- How many years of work experience do you possess in client servicing?
- How much is your current salary, what is your expected salary and when can you start ?
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