Client Service Executive
6 months ago
Hiring Company - Digital Marketing Company
Salary - Up to MYR 4K Basic + Quarterly Commission
Location - WFH / Remote (Company office located in Miri)
Must-haves - **Mandarin speaking ability** / Experience or Knowledge in Digital Marketing / Experience handling customers
**Responsibilities**:
- Identify opportunities to market the agency's services to existing and new clients and monitor and develop new services for the agency.
- Deliver service-level agreement commitments on availability, reliability, and client response turnaround time.
- Maintain good relationships with clients to retain and protect our customer base against attrition.
- Keep clients updated on the progress of each project or campaign while responding to their concerns and feedback promptly.
- Assist the team in business support and coordinating day-to-day account activities.
- Support sales and marketing by providing relevant information including customer feedback and sales leads.
- Develop presentations, proposals, and reports for clients.
- Brief and collaborate with the respective teams to gather data on campaigns to evaluate performance and recommends ways to improve campaign performance.
- Be knowledgeable of company capabilities and products/services and be up to date on digital marketing solutions to effectively communicate all offerings to clients.
- Proactively provide the Account Servicing Manager with regular updates on accounts activities, including status and call reports.
- Management of project timeline and expectation, while building strong relationships in the process to achieve customer satisfaction.
- Ensure actions and key deliverables were being met and kept within the defined scope along with all internal and external team members.
- Be the main communicator between in-house designers and clients by providing an accurate translation of the web features and design requirements.
**Requirements**:
- **1 to 2 years of experience in advertising, digital, social, and client-facing in an agency environment.**
- Has had experience dealing with SME clients and handling their objections.
- Passionate about digital marketing, understanding trends, digital strategies, and metrics.
- **Comfortable speaking mandarin in a business context** but with a sufficient command of English as well.
- Ability to adapt to a fast-paced environment.
- Ability to multi-task and handle numerous projects simultaneously.
- Ability to perform under stress to meet deadlines while maintaining a high output standard.
To note - This is not a Sales position. This role is an Account Management / Client Servicing role. No cold calls needed
Pay: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
**Experience**:
- Digital marketing: 1 year (preferred)
**Language**:
- Mandarin (required)
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