Client Manager

3 months ago

Kuala Lumpur, Malaysia BSI Full time

Great that you're thinking about a career with BSI

Do you believe the world deserves excellence?

BSI (British Standards Institution) the leading global standards and certification company, equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Renowned for its marks of excellence including the consumer-recognized BSI Kitemark, BSI’s influence spans multiple sectors including Built Environment, Food, Healthcare, and ICT. With over 86,000 clients in 193 countries, BSI is an organization whose standards inspire excellence across the globe.

We currently have an exciting opportunity and are looking to recruit a Client Manager (Auditor) for Sustainability

About The Role

We have key positions available for this role as a Client Manager (Auditor) in Sustainability to build a strong team of professionals at a country level.

Applicants will be part of a dynamic team of specialists involved in conducting audits focusing on RSPO, MSPO, and related audits while working closely with BSI clients to help them improve their performance by assessing their systems and processes against related standards. Your key responsibilities in this role will be to:

- Play a pivotal role in auditing organizations or palm oil products to evaluate performance in relation to their sustainable palm oil certification goals (RSPO, MSPO), ensuring compliance with environmental and social sustainability standards.
- Prepare detailed audit reports on the performance of palm oil producers or supply chain actors, delivering findings to clients to ensure a clear understanding of audit outcomes and recommending corrective actions to meet certification requirements.
- Conduct various types of audits (surveillance, certification, or recertification audits) under RSPO or MSPO as a Team Leader or Team Member, ensuring thorough evaluations of environmental practices, social impacts, and governance mechanisms.
- Recommend the issuance, re-issuance, or withdrawal of certifications (RSPO, MSPO), providing clear and timely recommendations in line with certification body policies, procedures, and timeframes.
- Maintain overall account responsibility and accountability for nominated palm oil producers and other clients in the sector to ensure a productive and compliant partnership, while driving excellent service delivery and client satisfaction.
- Lead assessment teams in RSPO and MSPO audits, ensuring that team members are well-briefed on palm oil industry-specific risks and standards, maintaining strong client relationships and a high level of service quality.
- Provide accurate and prompt audit information to support services, ensuring that client records are kept up to date and complete, meeting internal data and reporting requirements for palm oil certifications.
- Coach and mentor less experienced colleagues or auditors unfamiliar with RSPO/MSPO standards or the palm oil sector, assisting in their induction and professional development as requested by the organization.
- Plan and schedule audit workloads to maximize efficiency and optimize revenue-generating activity, ensuring audits are conducted in line with the certification body's requirements and deadlines.
- Build strong relationships with palm oil producers and stakeholders, gaining an in-depth understanding of their operations and supply chains to guide them toward enhanced sustainability and compliance with RSPO/MSPO standards.
- Be responsible for delivering audit services to palm oil clients in compliance with RSPO, MSPO, and other relevant regulatory frameworks, ensuring adherence to all scheme-specific and industry regulations.
- Ensure timely and cost-effective audit services for palm oil certification, meeting the needs of producers, processors, and other supply chain actors, while helping them maintain or improve their sustainability credentials.
- When needed, conduct related and suitable Environment, Social, and Governance (ESG) assessments specifically tailored to the palm oil industry to help businesses identify supply-chain risks, improve sustainability practices, and enhance transparency with stakeholders regarding deforestation, land use, and labor rights.

Keys to success in this job:

- Key auditor traits: professional, ethical, open-minded, diplomatic, observant, perceptive, versatile, tenacious, decisive, self-reliant, collaborative, culturally sensitive, acting with fortitude, open to improvement.
- Risk-based thinking and process approach as well as synthesizing information to prepare summary reports.

About You

For this role, we are looking for someone who has the following experience and expertise:
To be successful in this role you need to thrive in a process-driven, fast-paced, customer-focused environment and can make impartial decisions, quickly and efficiently, based on facts. You must have excellent verbal and written communication skills and an eye for detail. You must be self-motivated and can remain c

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