Client Management, Consultant

5 months ago


Kuala Lumpur, Malaysia AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives._

So if you believe in inspiring a better future, read on.

About the Role

Responsible for the management of assigned portfolios and relationships with assigned clients.
- Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
- Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
- Collaborate proactively and transparently with internal collaborators (Operations, Customer Experience, Training, etc) to optimize the customer experience.
- Arrange and participate in internal and external client debrief.
- Act as “door-opener” to Segment management team.
- Responsible for proposing new product or initiatives for Direct Clients.
- To supervise seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup.
- Involve in projects or initiatives that will further grow the overall Corporate Solutions business.

Job Requirements:

- Possess a Bachelor's Degree in Business studies or equivalent.
- Relevant working experience in commercial, client-facing role.
- Possess strong presentation, planning, organization and analytical skills.
- Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be independent and objective.
- Strong teammate, adaptable and versatile in working style.
- Independent, energetic, passionate, proactive, performance driven.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._



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