Risk Operations Specialist

4 weeks ago


Selangor, Malaysia Teleperformance Malaysia Sdn Bhd Full time

Job Details
- Company: Teleperformance Malaysia
- Job Title: Risk Operations Specialist
- English/Bahasa Malay
- TP Code:JS-T001-T-ROS-EN-005
- Location: Petaling Jaya, Selangor
- Shift: 5 working days (Rotational 9 hours shift)

**Job Highlights**
- Work Life Balance Environment
- Young, energetic, and supportive team
- Diversified and inclusive culture
- Be a part of our family to join one of the biggest BPO in the world

**Overview**
So, what will you be doing as a Risk Operations Specialist

As a Risk Operations Specialist, your primary responsibility will be to effectively manage and mitigate risks within an organization. You will also be responsible for investigating and solving Fraud and Chargebacks related to and caused by payment related issues.

**Your Responsibilities**
- Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist.
- Focus on completed transaction that being flagged with high-risk flag where cases will be sent to analysts for post manual review to evaluate if is a potential fraud. Case source included model, blacklist backtrack and so on.
- According to different business line, the key element may differ. Analyst is required to understand the business model of every business line to make accurate risk evaluation. Post manual review is focused on user behaviour analysis where it is not only looking at single transaction.
- Standard SOP will be provided with immediate action to share fraud trend instantly to fraud strategy team.
- User analysis steps, actions and result will be included in SOP. At the same time, SOP will constantly update and amend to achieve high accurate case check.
- Pending review is referring to transaction being hold for x hours during time of transacting. Those transaction will be sent to manual pending review for analysts to evaluate the risk level before accepting it.
- Focus on handling customer escalation cases rejection reason check, user analysis and reply user with standard reply.
- According to SOP, follow the action stated for relevant result including proactive whitelist, release user and document submission action
- To complete the chargeback case within SLA/Pre-set time given, ensure all the representment documents are gathered correctly and match the case with chargeback reason.
- Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions

**Requirements**:

- Minimum Degree in accounting, finance relevant with Fraud, Chargeback and Appeal
- Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
- Working experience (at least 1- 3 years) with Fraud Manual Review, User Appeal and Trend Analysis operations experience is preferred.
- Strong analytical and research skills
- Knowledge Ability to work in a fast and evolving environment with detail-oriented focus.
- Experience in Payment services and Fraud and Risk Operations is an added advantage where included CCDC, PAYPAL, E-wallet and so on.
- Experience in Microsoft Office Suite is preferred.
- Preferably to have a typing speed of at least 40 words per minute



  • Kuala Selangor, Malaysia Gratitude Inc. Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Analysis risk analyst skills **Responsibilities**: Perform assessments of risks in various operational processes to detect potential vulnerabilities. Devise and execute strategies to alleviate risks and ensure...


  • Selangor, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Selangor- Description **Primary Objective**: - Actively engage stakeholder on on-going support requirements - Manage and monitor bot operations e.g. scheduling and ad-hoc run - Optimise bot utilization in business for optimum performance - Provide user support...

  • Process Executive

    4 weeks ago


    Selangor, Malaysia Cognizant Full time

    Cognizant Selangor, MalaysiaPosted 9 hours ago Permanent Competitive - Process Executive (Payments, Fraud & Risk) - The project involves identifying fraudulent users/transactions by analysing the purchase pattern of the business' customers to eliminate fraud for one of the Largest Technology giants. As part of the contractual obligations, the client expects...


  • Selangor, Malaysia Ambition Full time

    **Job details**: Posted 09 August 2023 SalaryRM8000 - RM12000 per month LocationSelangor Job type Permanent DisciplineSales & Marketing Reference265872_1691551099 A leading FMCG player in the industry is seeking for a Commercial Intelligence Specialist to join their team. You will be responsible for analysing commercial data and strategy. **Key...


  • Selangor, Malaysia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...


  • Kuala Selangor, Malaysia Gratitude Inc. Full time

    **Role**:Associate/Senior Associate -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Customer Relations Customer Service Mandarin english Customer Management Must be fluent in speaking both Mandarin...

  • Operations Assistant

    1 month ago


    Selangor, Malaysia Al-Futtaim Full time

    By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. **WHAT YOU WILL DO** **1. RFID Basic Knowledge** - Fully understand the general concept of RFID( RFID Identity, RFID Reading) - Six benefits of RFID( Customer Service, Sale/Return,...


  • Selangor, Malaysia Alcon Full time

    The HR Help Center Master Data Management Specialist will act as an HR guide for Alcon associates. This role will have the opportunity to assist associates with all HR employee life cycle events including clarification of Alcon policies and procedures, HR administration, payroll inquiries, system navigational support and more. Accountable for executing high...


  • Selangor, Malaysia Ambition Full time

    **Job details**: Posted 26 February 2024 SalaryRM5000 - RM10000 per annum LocationSelangor Job type Permanent DisciplineTechnology & Digital Reference271418_1708944587 **Responsibilities**: - Delivers high-quality software products that meet the business needs - Create and maintain project site and ensure timely delivery of development tasks within...


  • Selangor, Malaysia GE Gas Power Full time

    **Job Description Summary**: All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services...


  • Selangor, Malaysia Alcon Full time

    The I2C & TCM Specialist manages primarily the accounts receivable processes and treasury and cash management process, and issue resolution, and enabling smooth operations and quality services execution within AGS and local country(s) of support. This role supports having systems, documentation, compliance and reporting in place and supports continuous...


  • Tropicana Gardens Mallpersiaran Surian 2a, Petaling Jaya Selangor Malaysia 47810 The Precious Seed Malaysia Sdn. Bhd. Full time

    Develop and implement operational strategies, policies, and procedures to achieve organizational goals.Collaborate with senior management to establish short-term and long-term objectives for the operations department.Manage and allocate resources effectively, including personnel, equipment, and materials, to meet operational needs.Provide leadership and...


  • Tropicana Gardens Mallpersiaran Surian a, Petaling Jaya Selangor Malaysia The Precious Seed Malaysia Sdn. Bhd. Full time

    Develop and implement operational strategies, policies, and procedures to achieve organizational goals.Collaborate with senior management to establish short-term and long-term objectives for the operations department.Manage and allocate resources effectively, including personnel, equipment, and materials, to meet operational needs.Provide leadership and...


  • Selangor, Malaysia Mondelēz International Full time

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.** You will partner with financial and operational management in a limited geographic or process area to understand and enhance internal control environments, risks, and mitigation activities to minimize the risk of...


  • Selangor, Malaysia Agensi Pekerjaan HCR Sdn Bhd Full time

    We are recruiting on behalf of our client, a leading multinational company based in the US, for the position of Internal Audit Manager. This pivotal role involves leading the internal audit team to deliver independent assurance and advisory services, enhancing controls and operational processes across different departments. Position: Internal Audit...


  • Selangor, Malaysia Airmed Surgical Sdn Bhd Full time

    **Role Description** This is a full-time remote role for a Surgical Sales Representative. The sales rep will be responsible for managing customer relationships with surgeons & nurses, and will serve as the primary point of contact between the company and customers. The sales rep will analyze customers' needs and offer surgical solutions to meet those needs,...

  • Tint Specialist

    1 month ago


    Selangor, Malaysia Carro Full time

    **Department** - After Sales Department **Location** - Klang Valley, Southern & Nothern **Salary (RM)** - 2500.00 - 4500.00 **About Us** - Founded in 2018, Carro is Malaysia’s fastest growing used car buying and selling platform. The Company’s mission is to simplify the process of buying and selling pre-owned cars through digitalisation. The carro.co...


  • Selangor, Malaysia GRIFOLS, S.A. Full time

    table.MiTabla { max-width: 1020px;!important ¿Te gustaría unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres contribuir a mejorar la vida de millones de personas? Grifols es una compañía global del sector de la salud que desde 1909 mejora la salud y el bienestar de las personas en todo el...


  • Selangor, Malaysia GE Gas Power Full time

    **Job Description Summary**: This role is primarily responsible for providing support to the region O&M contracts, to ensure excellence in the execution of the O&M Programs (Quality, Lean, Risk and others) for the contracts in the region. The role will also lead, in conjunction with the Region O&M Support Leader, the mobilization of the new contracts in the...

  • Account Executive

    4 weeks ago


    Selangor, Malaysia Raihal International Consortium Holdings Sdn Bhd Full time

    Manage financial operations, budgets, and forecasts. - Prepare and analyze financial statements. - Coordinate audits and ensure compliance. - Identify and mitigate financial risks. - Improve accounting processes for efficiency. - Mentor and support junior team members. - Contribute to financial strategies and goals. - Communicate with stakeholders for...