Customer Service Officer

3 weeks ago


Kuala Lumpur, Malaysia Chiropractic First Group Pte Ltd Full time

**Convert enquiries from digital campaigns into leads (new customers) through clear and convincing communication.**:

- **Manage enquiries from various online channels (WhatsApp, Social media, Website) in a prompt and professional manner.**:

- **Coordinate and schedule appointments between clinics/doctors and patients.**:

- Work closely with Marketing and Operations department to ensure smooth new patient processes
- Monitor and manage Comments and Reviews submitted on our official Facebook and Google Pages
- Update and record daily performance data for Reporting purposes
- Basic training and Standard Customer Response scripts will be provided.
- Commissions based incentive available.
- Remote working is preferred.

**Job Requirements**:

- **Sales skills - **Able to engage, convince and convert interested enquiries into leads through chat / text communication.
- **Customer service skills - **Fast in response, attentive, professional, has empathy, patience and excellent problem-solving skills.
- Good command in spoken and written English and Bahasa Malaysia. Spoken and written Mandarin is an added advantage.
- Familiar in using Chat management platforms such as Sleekflow, Facebook Messenger, WhatsApp for Business, and CRM software such as Salesforce.
- Proficient in Microsoft Office (Word, Excel and PowerPoint) or equivalent.
- Fresh graduates are encouraged to apply.

加入我们,您的工作内容将会是:
- 提供清晰和可信的信息,将来自 Digital 广告活动的咨询转化为潜在客户(新客户)。
- 以迅速和专业的方式处理来自各种在线渠道(WhatsApp、社交媒体、网站)的咨询。
- 协调和安排诊所/医生与患者之间的预约。
- 与Marketing 部门 和Operations 部门密切合作,确保新患者流程的顺利进行。
- 监控和管理提交在我们官方Facebook和Google页面上的评论和评价。
- 更新并记录每日绩效数据以供报告之用。
- 有提供基础培训和标准客户响应脚本。
- 有提供基本工资 + Commissions based incentive。
- 远程居家工作 (Work from home) 是首选。

**我们希望您:**
- 高中毕业 / STPM / "A" Level / Pre-U / Diploma。
- 更希望有销售背景和/或了解客户服务原则的候选人。
- 销售技能 - 能够通过聊天/文本沟通吸引、说服和转化感兴趣的咨询为潜在客户。
- 客户服务技能 - 快速响应,细心,专业,有同情心,有耐心和出色的解决问题的能力。
- 拥有流利的英语和马来语的口语和书面表达能力。普通话口语和书面表达能力是额外的优势。
- 熟练使用聊天管理平台,如Sleekflow、Facebook Messenger、WhatsApp for Business以及客户关系管理软件,如Salesforce。
- 精通Microsoft Office(Word、Excel和PowerPoint)或等效软件。
- 鼓励应届毕业生申请。

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Professional development
- Work from home

Schedule:

- Fixed shift

Supplemental pay types:

- Commission pay

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Bahasa Malaysia (preferred)
- Mandarin (preferred)



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