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PBTB | Executive, Customer Retention & Excellence (Major Alterations)
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
1. Ensure individual daily processing are well-managed and meet service standard. Ensure quality and achieve the agreed productivity target.
2. Ensure respond to enquiries meet customer expectations. Provide a polite, professional and accurate response in accordance with agreed service standard.
3. Record, produce and prepare any statistics, productivity log and information required by the Management as well as occasionally produce simple performance-based reports to Superior.
4. Other ad-hoc assignment from time to time
Job ID 24090070
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