Executive, Business Retention
5 months ago
Executive, Business Retention & Analytics
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
To work on outbound initiatives with using third party arrangement (outsourced business) to ensure customer retention.
**Roles & Responsibilities**:
- Providing timely data, monitoring performance, mitigating issues, providing reports & insights to ensure VADS meets Conservation KPI's
- Achieving and/ or exceeding the set outbound conservation success rate, direct collection for EDC for potential lapse certificates and lapse certificates.
- Managing quality assurance of the external service providers which includes periodical performance review.
- Analyse and improve gaps to enhance retention initiatives to ensure conservation and business persistency are met.
- Update and monitor outbound collection reconciliation reports.
- Monitor / manage the data for blast gate whilst meeting SLA.
- Gatekeeper to ensure all data being broadcast/ transferred to vendor is error free.
Job ID 24040029
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