IT Service Manager

**Must-Have** - Experience in handling Customer Servicing calls - Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps - Follow the SOPs for processes like Onboarding, Offboarding, enabling necessary access, etc. - Should have proficiency in English, Japanese, Thai **Job Types**: Full-time,...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

Experience: 0-6 Months in customer support( INBOUND) Working Hours: Mon-Fri (Normal Working hrs.) Job Description - Serves customers by providing product and service information and resolving product and service problems - Manage Inbound/Outbound phone calls. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationships...

Duties: - Respond to players' in-game inquiries and provide solutions to issues. - Handle and resolve related complaints, suggestions, and consultations. - Engage with the players to gather feedback and enhance player’s satisfaction. - Monitor and report any game anomalies or issues. - Collaborate with technical teams to resolve issues promptly. -...

Good communication with customers through understanding their requirements and needs - Answering the telephone and manage customers inquiries **Requirements**: - Minimum SPM and above - Good interpersonal and communication skills. **Job Types**: Full-time, Permanent **Salary**: RM3,800.00 - RM5,800.00 per month Schedule: - Monday to...

Duties: - Respond to players' in-game inquiries and provide solutions to issues. - Handle and resolve related complaints, suggestions, and consultations. - Engage with the players to gather feedback and enhance player’s satisfaction. - Monitor and report any game anomalies or issues. - Collaborate with technical teams to resolve issues promptly. -...

Extensive experience in SAP implementation projects with a focus on Customer Service processes functions. - Strong knowledge of SAP modules, including Customer Service, Sales and Distribution (SD), and Warehouse Management (WM). - SAP Functional Lead with experience across industries & sectors like Manufacturing, Consumer Products & Retail, Services, etc. -...

**Key Responsibilities**: 1. Project Execution and Delivery: - Oversee the delivery of digital projects, ensuring they align with business goals and IT strategy. - Address complex risks, issues, and dependencies, maintaining delivery momentum. - Actively participate in planning, identifying dependencies across services, and coordinating delivery...

Job Purpose Responsible for overseeing the day-to-day operations of the facility. This involves ensuring that the facility is operating smoothly and efficiently, addressing any issues or disruptions that may arise, and coordinating various services such as security, cleaning, maintenance, and repairs Responsible for the below duties: - Maintenance &...

**Title : Customer Service cum Part Admin** Location : Lowyat KL Working Days : Follow retail hour - 6 days per week 10.30am - 8.00pm Nature of Business : Established IT & Home appliances company Salary Range : RM1800-Rm2500 - Handle walk in customers to assist them on product enquiries & complaints - Ensure the top and good service provided to the...

**JOB REQUIREMENTS**: - Excellent communication and writing skills in **Mandarin** and **English.**: - **SPM leavers and fresh graduates** are encouraged to apply. - Able to work on **rotational shifts.**: - Prior working experience in the **call service industry** will be an added advantage. - Good problem-solving skills and ability to perform in a...

Maintain effective and timely communication with engineers. Ensure the correct and timely closure and completion of all work orders. Follow Global Call Management tools, process and procedures as documented. - Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer...

Project Management - Creates - and where appropriate, obtains relevant approvals - and manages in accordance to change governance, project products as under - Takes overall responsibility for, and manages the delivery of project products, undertaking corrective action(s) where and when required - Establishes the procedures relevant to the project - such as...

About Us:BASF Asia-Pacific Service Centre S/B is part of the global BASF Group, a leading chemical company that creates chemistry for a sustainable future. Our centre provides a range of services, including financial and accounting support, human resources management, and procurement assistance, to companies across the Asia-Pacific region.We are committed to...

_**Are you ready to shape a better tomorrow?**_ - AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives._ - If you are hungry and driven to play an active role in...

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

Bachelor’s Degree in Information Technology, Engineering, related field or Equivalent experience required - Experience in IT (recent hands-on) with CRM and Billing systems or equivalent experience for mass media and broadcasting industry - Experience with Knowledge based management tools or system is desirable. - Knowledge of AWS cloud services is a must -...