IT Service Manager

**Qualifications** Education: A relevant degree (Bachelor’s or Master’s) in Computer Science, Business, Information Technology, Engineering, or related fields with a minimum of 10 years’ experience in IT Operations. Certifications: ITIL, PMP, ISO, COBIT, CMMI, etc. **Mandatory skills** Designing ITSM frameworks, transitioning services, and...

Duties: - Work with Head of Engagement to set performance targets for the team monitor call quality through call audits and provide coaching to contact centre staff - Perform capacity planning to meet call demands - Identify training needs and provide training to the team to ensure that the team is equipped with up to date knowledge and skills to deliver...

Role and Responsibilities - Customer Relationship and Stakeholder Management: Maintaining positive relationships with business by Initiating important partnerships with internal and external stakeholders. - Service Management: Monitoring and managing IT Operations functions to ensure optimal service. They are also responsible for maintaining high...

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

**Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?** **Do you want an open, supportive, and caring working environment?** **Do you view your development needs seriously as we do?** **If YES, then take your career to the #NextLevel with BASF !** **Objectives of the Position** -...

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

**Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey.** - In our Product Family Cloud-Native Computing you will take over the role as Regional Service Delivery Manager for the region APAC and will be part of the Cloud-Native...

Your Task: Analyse and process Incidents and Service Requests for SAP PLM / DMS Analyse and implement changes in S4HANA 1909 including customizing in SAP PLM / DMS Implementation of solution designs in SAP Participate in global SAP Projects such as SAP Roll Outs or optimizations of SAP PLM Being business contact for SAP Questions in regards to incidents,...

Duties: - Deliver delightful service experience by providing accurate and timely response that meet our targeted service turnaround time. - Comply with relevant regulations, internal guidelines, and procedures. - Support the business in achieving its financial goals and objectives - Manage customers’ complaints and feedback, escalate where necessary and...

Your Tasks: Design /Architect test automation and define automation test strategy focused on our SAP ERP Platform covering end to end product flows and regression. Coordination of the customizing and maintenance of the software and infrastructure Overview about the automation process in the entire system environment (esp. S/4 HANA, Signavio, Solution...

About DKSH DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology. Delivering life-saving drugs to hospitals, bringing high-quality...

Job Responsibilities - Serves as central information source regarding functions, policies, procedures and services of One Stop Service Centre management activities. - Oversees the preparation of operating schedules and coordinates day-to-day activities and governance of the One Stop Service Centre. - Coordinates staff traffic flow for services in the One...

**Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...

**Must-Have** - Experience in handling Customer Servicing calls - Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps - Follow the SOPs for processes like Onboarding, Offboarding, enabling necessary access, etc. - Should have proficiency in English, Japanese, Thai **Job Types**: Full-time,...

Responsibilities: - Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. - Drives profitability and continued success by managing service quality and cost and leading delivery. - Work closely with client project teams to provide expertise (functional, technical, industry,...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Job Title**: Service Desk Analyst (English + Mandarin) **Location**:Kuala Lumpur, Malaysia **Experience**:3 to 8 Yrs **Desired Competencies (Technical/Behavioral Competency)** **Must-Have** - Strong English & Mandarin Communication and inter-personal skills. - Should have good experience in troubleshooting hardware issues for both desktops and laptops. -...

SCHOTT ASIA IT SERVICES SDN BHD (SAITS) is the SCHOTT’s newest legal entity which located in Kuala Lumpur, Malaysia which provide IT services to the global SCHOTT group. This new IT competence center will take on a significant role within SCHOTT IT with the focus of consolidating some of the IT services currently spread across different providers and...

The Technical Manager assists our infrastructure engineers and NOC in 2nd and 3rd level support to clients. - Be the 2nd and 3rd level support to infrastructure engineers and NOC. - Report to Head, NOC on any issue that could significantly impact service experience. **Requirements**: Minimum 8 years’ hands-on experience in supporting IT infrastructure for...

Experience: 0-6 Months in customer support( INBOUND) Working Hours: Mon-Fri (Normal Working hrs.) Job Description - Serves customers by providing product and service information and resolving product and service problems - Manage Inbound/Outbound phone calls. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationships...