Learning & Development (Specialist) - Native Korean

7 months ago

Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

**Objectives of the Position**
- Provide day-to-day support to service recipients on learning & development initiatives and programs.
- Participate in process improvements, automation, and digitalization measures to offer best service delivery experience.
- Work collaboratively with others and deliver assigned tasks in a timely manner with service mindset.

**Main Areas of Responsibilities and Key Activities**
- Support the delivery of learning and development programs and administration i.e., delivering learning activities, liaising with external certification authorities/trainers, evaluating learning content and program effectiveness etc.
- Execute all learning & development administrations on learning records maintenance, government training subsidies, course progress monitoring and tracking, external training accreditations/ certifications, event management etc.
- Create and maintain training materials, documentation of processing procedures to assure current and accurate content
- Ensure data quality and data integrity for talent development initiatives and learning programs.
- Work closely with other teams and external service providers to ensure all service requests are completed accurately and timely.
- Perform research and information gathering on local or country centric talent market, regulatory requirements, etc.
- Manage enquiries in all platforms e.g., HR4U in a timely manner. Analyze, clarify, and resolve operation issues and enquiries with close collaboration with relevant counterparts to ensure quality services are delivered from the hub. All unsolved and potential operational issues are escalated timely according to establish escalation process, with detailed analysis provided to manager.
- Continuously review and maintain knowledge documents in areas of expertise to develop the formation of competence hub.
- Support the implementation of process improvements, automation and digitalization measures which will be rolled out predominantly in the GB KL Hub for achieving the efficiency target.
- Works with moderate supervision within established procedures and practices.
- Contribute positively to a knowledge sharing environment through generously sharing knowledge with others. Assist in orientation training and act as buddy to new team member.
- Monitor multiples service requests to ensure services delivered by the team are in accordance with established Service Level Agreement (SLA) and internal Key Performance Indicators (KPI).

**Job Requirements**

**Education**
- Relevant tertiary qualifications: Degree in Human Resources, Business Administration or Psychology

**Working Experience**
- With 1 - 2 years of related HR working experiences in Learning & Development, Talent Management or Talent Development
- Working knowledge of integrated learning management systems preferably on Success Factors

**Technical & Professional Knowledge**
- Demonstrates a good level of proficiency in language and culture of the supported country/location.
- Understanding of HR principals of the supported country/location
- Strong execution skills with proactive attitude
- Service and collaborative mindset with great interpersonal and communication skills, influencing skills, negotiation skills.

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