Team Lead Content Moderator
5 months ago
Managing a team of 20 to 25 FTE’s
- To understand the complete process and its SLA.
- Ability to understand the CTQ parameters that affect the process and work on them.
- Ability to gauge the caliber of agents and train them accordingly
- Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency.
- Ensure that the internal/external targets are meet and the team shows continual improvement month on month.
- The role holder will be accountable for self-performances of the team he is aligned to.
- Communicate effectively with the client to resolve issues and disseminate updates on the floor.
- Client, Customer & People Management Effective performance planning for self and team and time management and skill to self-organize.
- Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations Handle escalations for the team
- Work as a Single point of contact for all non-ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues
- Timely closure of all processes and other requirements for self and Team.
- To lead a team’s available resources in order to deliver a quality service to customers in line with agreed service standards
- Quality and Process Improvement Initiatives
- Ensure feedback for the process/Continuous Process improvement.
- Team’s Career Planning/manage team performance & expectation
- Evaluation of operational practices and procedures.
- Participate in client call, calibration calls
- Good excel and presentation Skills
- Maintain self-knowledge of product by self-productivity, audit team work on quality parameters
Generic & Behavioral Skills
- Excellent verbal and written communication skills.
- Should be willing to work in shifts along with the team in customer business time.
- Overall should be a good team player with willingness to learn and drive to achieve.
- Practice and focused on Metrics.
- Good Excel skills and Reporting knowledge
- Should be able to drive Continuous Improvement in process.
- Compliance - 100% IT-Sec and on time and accurate ILC clocking in last 6 months
- Awareness on SLA/SLO Metrics and should be flexible for 24*7 shifts.
Application Question(s):
- Have you managed a team of at least 20 to 25 FTE’s before?
- Are you flexible for 24*7 shifts?
- Are you willing to work onsite
**Experience**:
- Managing a team of 20 to 25 FTE’s: 2 years (required)
- Content Moderation as a Team Lead: 2 years (required)
-
Japanese Speaker Team Lead Content Moderation
2 weeks ago
Kuala Lumpur, Malaysia Growthfn Full timeJob Summary: The Native Japanese Team Lead – Content Moderation is responsible for leading a team of content moderators who ensure that online platforms, social media, and digital content comply with community guidelines and legal standards. The role involves overseeing daily content review operations, ensuring the accuracy and efficiency of moderation...
-
Content Moderator Team Lead-japanese Speaker
5 months ago
Kuala Lumpur, Malaysia growthfn Full time**Job Summary**: **Key Responsibilities**: - **Team Leadership**: Lead and manage a team of content moderators, providing guidance, support, and training to ensure high performance and professional development. - **Content Moderation**: Monitor, review, and moderate user-generated content to ensure compliance with community guidelines, legal requirements,...
-
Native Japanese
5 months ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timeVacancy: Native Japanese - Team Lead Content Moderator Location: Kuala Lumpur Sentral, Malaysia. Salary Max: RM 12,500 Permanent Job Language: Japanese + English Headcounts: 6 Joining Date: ASAP or with Notice period Diploma or Bachelor 's degree - with at least 1 year Team lead experience in Content Moderator/Customer Service experience Roles &...
-
Team Lead Content Moderator
5 months ago
Kuala Lumpur, Malaysia Growthfn Sdn Bhd Full time**Roles & Responsibilities**: - Manage Team Reviewing Online Videos//Content/Complaints/Legal Notices received from the end Customer on any incorrect decisions taken related to their copyright work/material - Reviewing/updating contents on a popular social media platform - Audit of content received and sharing for Social Media Upload - The work requires the...
-
Native Japanese
5 months ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timeVacancy: Native Japanese - Team Lead Content Moderator Location: Kuala Lumpur Sentral, Malaysia. Salary Max: RM 12,500 Permanent Job Language: Japanese + English Headcounts: 6 Joining Date: ASAP or with Notice period Diploma or Bachelor 's degree - with at least 1 year Team lead experience in Content Moderator/Customer Service experience Roles &...
-
Content Moderator-mandarin Speaker
5 months ago
Kuala Lumpur, Malaysia growthfn Full timea leading online platform dedicated to providing a safe and enjoyable experience for our users. We are currently seeking a dedicated and detail-oriented individual to join our team as a Content Moderator. **Responsibilities**: - Review and moderate user-generated content to ensure it meets our platform's guidelines and standards - Identify and remove...
-
Korean Content Moderator
5 months ago
Kuala Lumpur, Malaysia GrowthFn Full timeJob Description: Position Overview: As a Content Moderator for our video platform, you will be responsible for ensuring that the content uploaded and shared by users adheres to our platform's guidelines and community standards. You will play a crucial role in maintaining a safe and positive environment for all users by reviewing and moderating various types...
-
Content Moderator
7 months ago
Kuala Lumpur, Malaysia SCOUTER Full timeExciting Opportunity for New Graduates: Join our Team´s client as a Content Moderator! Are you a recent graduate eager to kickstart your career in a dynamic and thriving environment? Look no further! Our company is on the lookout for enthusiastic individuals to join us as Content Moderators, contributing to the safety and compliance of our engaging short...
-
Content Moderator
5 months ago
Kuala Lumpur, Malaysia TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...
-
Native Korean
6 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Content Moderator **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Content Moderator english Native Korean - A leading BPO in KL is looking for a Content Moderator - Native Korean to join their team ASAP! Start date: Immediate...
-
Content Moderator
5 months ago
Kuala Lumpur, Malaysia Gratitude India Full time. SPM with 1 year customer service or content review-related experience - Call center or Content moderation - Knowledge experience or knowledge in social media Skills & Ability: ▪ Excellent written and verbal communication skills in English ▪ Strong problem-solving skills and demonstrated multitask capabilities and ambiguity ▪ Flexible ▪ Ability to...
-
Native Japanese
5 months ago
Kuala Lumpur, Malaysia growthfn Full time**Responsibilities**: - Review and moderate user-generated content, including text, images, and videos, to ensure compliance with community guidelines and legal requirements. - Identify and escalate content that violates policies, including spam, hate speech, harassment, and other inappropriate material. - Maintain a high level of accuracy and consistency...
-
Content Moderator
6 months ago
Kuala Lumpur, Malaysia Language Talent Solution Full timeContent moderator (English) Slary: RM3000 basic salary + shift allowance + KPI Working hour:24/7 rotation shift Location : PJ near Jaya one/ Bangsar/Sunway **Requirements**: - Excellent communication in English - Minimum 1 year as Content Moderator/BPO/Contact Centre/Recovery Officer - Must be local Malaysian Job Description: 1. Review the content on...
-
Content Moderator
5 months ago
Kuala Lumpur, Malaysia Cognizant Full time**Role: Content Moderator - Thai Language** **Location: KL, Malaysia** **Summary**: Content Moderators play an important role in ensuring the safety of online communities against harmful user generated content. Safeguarding the online communication space can lead to meaningful and rewarding work for a content moderator as the mission of moderation aims to...
-
Content Moderator-vietnamese Speaker
5 months ago
Kuala Lumpur, Malaysia growthfn Full timeThe Content Moderator will be responsible for ensuring the safety and integrity of online platforms by reviewing, moderating, and monitoring user-generated content. The role involves upholding community guidelines, filtering out inappropriate content, and ensuring a positive user experience. Key Responsibilities: - **Content Review and Moderation**: -...
-
Content Moderator Japanese Speaker
6 months ago
Kuala Lumpur, Malaysia IPNX NIGERIA LIMITED Full timeWe are seeking a detail-oriented and proficient Japanese speaker to join our team as a Content Moderator. As a Content Moderator, you will be responsible for monitoring and reviewing user-generated content to ensure it aligns with our community guidelines and standards. Your role will involve identifying and removing inappropriate or harmful content, as well...
-
Content Moderator-japanese Speaker
5 months ago
Kuala Lumpur, Malaysia growthfn Full timeReview and moderate user-generated content on our platform in Japanese, ensuring compliance with community guidelines and policies - Identify and report inappropriate content, spam, and other violations - Provide feedback and insights to improve content moderation processes - Collaborate with the moderation team to maintain a safe and positive online...
-
Content Moderator
5 months ago
Kuala Lumpur, Malaysia growthfn Full time**Title**: Content Moderator **Responsibilities**: - **Content Review**: Monitor and review user-generated content to ensure it adheres to community guidelines and legal requirements. - **Compliance**: Ensure all content meets company policies and local regulations. - **Flagging and Reporting**: Identify and escalate content that violates policies or poses...
-
Content Moderator
6 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Communication Digital Content Mandarin Content Moderator Korean Korean Language Native Korean - “Korean+English(Native Korean only)” Content Review KL Sentral “24H/7 Rotational...
-
Content Moderator-korean Speaker
5 months ago
Kuala Lumpur, Malaysia IPNX NIGERIA LIMITED Full timeOverview: As a Content Moderator fluent in Korean, you will be responsible for monitoring and reviewing user-generated content on various digital platforms to ensure compliance with community guidelines and standards. You will play a crucial role in maintaining a safe and positive online environment by identifying and removing inappropriate or harmful...