E-commerce Operations Executive

8 months ago


Kuala Lumpur, Malaysia LUXASIA Full time

The E-Commerce Operations Executive will ensure smooth daily operations, maintain store performance rating high and ensure data accuracy, monitoring and timely reporting.

**Responsibilities**:

- Monitor daily order fulfilment
- Upload new product listing
- Assist in GWP enrollment
- Help monitor if promotions are up and running
- Examine promotions after creation to ensure that it was set up correctly
- Responsible for stock replenishment on all channels
- Monitor order status on all Marketplace once shipped out
- Responsible for claims filing and monitoring claims status
- Participate in the onboarding process, SellerCenter account creation and customer mapping
- Sending accurate and timely data for sales reporting, order processing, promotion accruals, returns and refunds etc.
- Liaising with warehouse and platforms on order pickup and other order concerns
- Liaising with LRC and finance on any payment discrepancies
- Help resolve any customer complaints
- Weekly returns monitoring and process cancelled orders
- Submit billings to finance
- Maintain high store performance ratings
- Continuously improve processes and practices

**Requirements**:

- Minimum one year experience in e-commerce operations
- Strong communication and problem-solving skills
- Highly proficient in MS Excel
- Self-starter, and can work under pressure
- Ability to manage multiple projects and execute under tight deadlines
- Ability to work independently
- Highly detail-oriented

**Benefits**:

- Flexi Benefit
- Complimentary Goods
- Mental Health Leave
- Out-patient & In-patient
- Personal Accident & Term Life Insurance


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