Customer Service and Technical Manager
3 weeks ago
**Overall Job Function**
- To establish and manage the technical service provided by authorized service provider and maintain internal IT equipments.
- In summary:
- Pre sales, Post sales and Internal IT support.
**Responsibilities**
1. Provide pre-sales support activities such as Technology Updates and Product training to sales staff consisting of internal and external parties.
2. Handling customer complaints or any major incidents, mainly after sales support
3. Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by service staff.
4. Providing help and advice to customers on companys’ products.
5. Developing customer service procedures, policies and standards for company
6. Monitor and evaluate outsourced service provider for constant technical competency and compliance with standards and strategies of the company
7. Manage internal IT equipment and ensure the operation of all IT related equipments in proper working condition
8. Approves the acquisition of computer hardware and software to ensure items are in compliance with standards and strategies of the company
9. To provide standby consumables forecast to channel team on monthly basis.
10. To liaison with appointed consultant in obtaining SIRIM certification.
11. To participate in adhoc projects or assignments as directed by the Country Manager and Managing Director.
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