Technical Service Delivery Manager

3 weeks ago

Kuala Lumpur, Malaysia Baker Hughes Full time

**Do you love leading and motivating successful teams?**

**Would you like to be in a team delivering world class service to our customers?**

**Join our growing team**

Our Drilling Fluids business provides intelligent, connected technologies to support, monitor and control drilling processes. We provide innovative solutions across multiple geographies. Providing customers with the excellent solutions needed to reliably and efficiently improve their operations.

**Partner with the best**

You'll ensure flawless execution by leading a team focused on technical job planning, job optimization and on-demand support. You'll be accountable for the service delivery performance within Drilling & Completions Fluids and service delivery productivity. You'll works in close collaboration with the various Service Delivery Managers within the region to drive consistency and execution excellence

As a Technical Service Delivery Manager - Drilling and Completion Fluids, you will be responsible for:

- Working closely with Service Delivery Managers to understand activity forecast and verify appropriate resources to enable flawless execution and on-time delivery
- Participating in local business performance reviews meeting with key accounts and high impact incident response with local customers
- Ensuring transactional discipline and adoption of managing the job cycle process and content
- Ensuring trained and competent personnel to perform each activity
- Identifying any gaps in local capabilities and develop improvement plans. Executing remote operations and/or multi-skilling strategy to drive service delivery productivity
- Assigning technical job planning and support resources to work with Service Delivery Coordinator to develop job programs in
line with requirements

**Fuel your passion**

To be successful in this role you will:

- Have Bachelors in engineering or scientific discipline or relevant industry experience within product line
- Have a minimum 5+ yr of relevant work experience (Minimum of 3 additional yr of experience in Field Service and Technical Advising)
- Have excellent leadership, good interpersonal, influencing and planning skills.
- Be able to manage, develop, coach and mentor teams across organizational boundaries
- Be able to work in a global matrix organization
- Be able to understand of Profit / Lost and technical job planning requirements

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

This role is a Full Time Regular

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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