Native Japanese Customer Service Needed for Top Bpo

2 months ago

Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Semi-Voice

Key Skills: Call Center Customer Service Japanese language BPO Operations Call Centre skills
- Customer Success Specialist jobs continue to be on the rise as more businesses are being engaged

through social media platform. CSA responsibilities include resolving customer queries, recommending

solutions and guiding product users through features and functionalities of this social media in order to

provide customers’ satisfaction on high quality advertisement and promotions.

**Responsibilities**:
Responsible to resolve customer queries in a timely and accurate way through inbound

Identify customer needs and assist them in using specific features and functionalities in

the client platform

Follow-up with customers to ensure their technical issues are resolved

Become and remain knowledgeable about client products and community standards

Use market-specific knowledge, signals and insights to spot and scope scalable solutions to

improve the support of our community of customers

Identify inefficiencies in workflows and suggest solutions

Gather, analyze and utilize relevant data to develop ways to improve the overall user

experience on the site

Recognize trends and patterns, and escalate issues outside the company policy to the global

team

**Requirements**:
Possess professional customer service skills; solutions mindset, multi-tasking, passion for

customers and ability to deliver exemplary customer experience.

Prior working experiences in customer-oriented product environment, consulting, or operations

role

Ability to follow process and collaborate effectively to work in a team

Excellent written and communication skills in native and English language

Basic knowledge on Computer operations

Preferred Qualifications:
Have exceptional grammar typing accuracy skills - experience with business communication

Patience when handling tough cases

High affinity and cultural awareness of political/social situation regarding the relevant

market/region that will be supported

Flexible in shifting schedule

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