Technical Support Agent
6 months ago
Position Summary:
Key Responsibilities:
- Diagnose and resolve related issue base on real-life scenario.
- Assist customer with the setup and configuration of their smartphone. Guide customer through the setting step-by-step.
- Track, Document, and Manage all customer request using the CRM system. Ensure all issues are tracked accurately and provide update to respective stakeholders promptly.
- Create and Update Knowledge Base Articles for issues and solutions that are not recorded. Improve support content based on customer feedback and customer interactions.
- Educate customer on best practices for smartphone usage, maintenance, and troubleshooting. Provide tips and tricks to enhance customer overall user journey.
- By using remote diagnostic tools to assist customer in resolving issues without requiring physical access to the device. Ensure follows PDPA protocol during remote sessions.
- Provide updates on recurring issues and suggestion to potential improvement, help to improve the product and services.
Requirement:
- A diploma or equivalent or higher in any fields, fresh graduates are encouraged to apply.
- Experience in call centre / customer service environment.
- Possess good technical knowledge and a keen interest in devices (smart phone / ipad / tab) gadget technology.
- To have an excellent verbal and written communication skill in Bahasa Malaysia and English plus ability to speak in Mandarin will be an added advantage.
- Experience with CRM System.
- Having the encouragement to learn and improve will be an added advantage.
- Good problem-solving skills and the ability to think quickly on your feet to assist customers are essential.
- Ability to collaborate and work as part of a team to achieve goals.
- Keen attention to details.
**Job Type**: Permanent
Pay: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Fixed shift
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Overtime pay
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
-
Technical Support Manager
7 months ago
Petaling Jaya, Malaysia Career Channel Executive Search Full timeThe Customer Support Manager is customer focused, technology savvy and forms part of our Global Customer Support team. The role requires strong communication skills, experience in providing customer support and strong technical skills, having aptitude to troubleshoot issues, identify workarounds and solutions, as well as juggle several tasks at a time. The...
-
Service Desk Agent
6 months ago
Petaling Jaya, Malaysia Helius Technologies Sdn Bhd Full timeKey Responsibilities: - Troubleshooting: Provide first-level technical support to end-users, diagnosing and resolving hardware, software, and network-related issues. - Ticket Resolution: Prioritize and manage service tickets, ensuring accurate categorization, tracking, and timely resolution or escalation within defined SLAs. - Customer Service: Deliver...
-
Technical IT Support
6 months ago
Petaling Jaya, Malaysia Aisling Consulting Sdn Bhd Full time_**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...
-
Technical Support
6 months ago
Petaling Jaya, Malaysia iGet PLT Full timeJob **Description**: - Responsible for Microsoft Office 365 Troubleshooting, Support & Maintenance. - Proactively manage, troubleshoot in resolving Technical Support issues. - Responsible to contact Principal Technical Support team for any troubleshooting cases. - Responsible for preparing / updating of User Guide and Technical Documentation. - Provide...
-
Technical Support
6 months ago
Petaling Jaya, Malaysia Flowbird Malaysia Sdn Bhd Full timeFlowbird is a French-headquartered company specializing in payment and ticketing systems, notably for car parks and public transport systems. We are an undisputed world leader in urban mobility focused on smart parking management with 70% market share due to our 280 000 connected meters delivering value to more than 5 000 cities in all continents. The Group...
-
Technical Sales Support Specialist
8 months ago
Petaling Jaya, Malaysia GLOBAL ARTISAN (M) SDN BHD Full timeSales support assistants perform a variety of general sales support tasks, such as supporting the development of sales plans, managing clerical activities of sales efforts, verifying client invoices and other accounting documents or records, compiling data, and preparing reports for other company departments. TO CARRY ON THE BUSINESS AS MANUFACTURER,...
-
Technical Support Specialist
6 months ago
Petaling Jaya, Malaysia PRISM+ Full time**Responsibilities of Technical Support Specialist but are not limited to**: - Managing the installation and configuration of electronic displays (monitors and TVs) and PC hardware, as well as the installation of electronic display software and drivers. - Maintaining and repairing IT equipment and peripheral devices. - Be on-site to conduct diagnosis on...
-
Technical Support Executive
6 months ago
Petaling Jaya, Malaysia Prisma Khas Sdn Bhd Full timeJob Title: Technical Support Executive. We are looking for a Technical Support Executive (On-Site) to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with issues regarding our products. Ultimately, you will be a person our customers trust. They will rely on you to provide timely...
-
Technical Support Executive
6 months ago
Petaling Jaya, Malaysia Myeg Services Berhad Full timeProvide technical support for tablets/phones to all DO for HQ and Regional offices - Provide barcode support for HQ and Regional Offices - Asset Management/Tracking/documentation on all IT related peripherals - Provide daily/weekly/monthly reports on work carried out - Able to support Windows and Android platform - Provide 1st level tablet/phone support for...
-
IT Technical Support Executive
6 months ago
Petaling Jaya, Malaysia ANN JOO MANAGEMENT SERVICES SDN BHD Full time**Responsibilities**: - To provide technical support for computer hardware & software in the organization while demonstrating exceptional customer service skills - To escalate unresolved issues/requests clearly to next-level support team or external service providers and vendors - To perform user account administration functions (user provisioning,...
-
Internship in Technical Support
7 months ago
Petaling Jaya, Malaysia Gloco Malaysia Sdn Bhd Full timeJob description **Responsibilities**: Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the...
-
Technical Lead
7 months ago
Petaling Jaya, Malaysia Elabram Full timeJob Description SPOC, lead, drive, coordinate with all downstream integration points within IT DevOps providing technical support to the project team, end to end service. Handle project Service Requests and 3rd party management including SR for configuration changes and Vulnerability & Security Patch. SPOC for IT DevOps interfacing with PMO and Business...
-
Internship for Technical Support
7 months ago
Petaling Jaya, Malaysia Medishape Sdn Bhd Full timeJob description **Responsibilities**: Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the...
-
Technical Support Representative
8 months ago
Petaling Jaya, Malaysia Excel Envirotech Resources Sdn Bhd Full time**Job Requirements**: - Looking for Technical Support Executive **with general knowledge of IT.**: - Excellent spoken and written in Bahasa Malaysia & English. - In-depth knowledge of computer hardware, and software. - Self-motivated with proven ability to work independently and good discipline. - **Interpersonal, maintaining good relationships with...
-
Technical Support Executive
6 months ago
Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia Sdn. Bhd. Full time**Short Summary**: To provide remote technical support services to business and end users. **Job Descriptions**: - In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets. - Deliver the best customer experience by adhering to the Company...
-
Technical Support Officer
6 months ago
Petaling Jaya, Malaysia SNS Network (M) Sdn Bhd Full time**Responsibilities**: **Technical Support**: - Provide client support and technical issue resolution on products and services. - Diagnosing, troubleshooting hardware and software issues and repairing devices. - Identify and correct or advise, on operational issues in clients’ computer systems. - PC assembly, installation, testing and troubleshooting. -...
-
Technical Support
6 months ago
Petaling Jaya, Malaysia DXC Technology Full timeJob Description **About DXC Technology** DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we...
-
Electrical Technician Technical Support
6 months ago
Petaling Jaya, Malaysia Exaltech Sdn Bhd Full time**Job Description & RESPONSIBILITIES** - Follow team to delivery, installation works at customer sites such as install power track, connectors, switches & etc. - Assist on loading/unloading, booth setup, packing for exhibition activities etc. - Work closely with internal department such as sales support, warehouse etc. - Provide support, maintain good job...
-
Technical Support
6 months ago
Petaling Jaya, Malaysia DXC Technology Full time**About DXC Technology** DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year...
-
Technical Recruiter
6 months ago
Petaling Jaya, Malaysia Bjak Full time**About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Key Responsibilities** -...