HORECA Key Account Manager

6 months ago


Petaling Jaya, Malaysia Nestle Operational Services Worldwide SA Full time

Location: Petaling Jaya, Selangor, MY
Company: Nestlé Malaysia (NESPRESSO)
Full-time
Bachelor’s Degree
5+ years of experience

**Position Summary**

We are looking for an KAM to Ensure achievement of agreed targets/KPI/sales plans. Ensure profitability of assigned customers according to Nespresso target (P&L). Set-up and implement key accounts commercial & marketing activities to achieve the total assigned business yearly objectives (acquisition & growth), in collaboration with others cross functional teams.

You will also be responsible to serve & train CMs in our machines and product knowledge. Involve in operational responsibilities such as basic maintenance on factory reset, cleaning steps, technical and compliance check.

**A day in the life of...**
- Develop key accounts across all assigned channels and territories.
- Control expenses to meet budget guidelines.
- Ensure effective liaison with B2B team, marketing, supply chain, finance, CRC and other functions to meet overall business objectives achievement and ensure customer satisfaction.
- Customer Lifecycle Management - Following the B2B strategic segments approaches, build complete customer plan to drive the overall business and achieve profitable sales objectives.
- Build long term partnership with new and existing customers to capture new business opportunities.
- Execute accounts plans to ensure customer satisfaction and loyalty (training, visibility, marketing activities)
- Use of CRM system to maintain and develop existing accounts.
- Define and manage key account sales budget for the year in cooperation with the sales manager.
- Align and execute HQ strategies and initiatives (Customer segmentation by industry/ International accounts).
- For the related segment and strategic segments, understanding of customers and end-consumers into actions that allow growth and expansion.
- Ensure consistency of the Nespresso Brand and the Consumer/Customer experience in the Office environment.
- Ensure a professional sales service in accordance with the Nespresso Brand Image.
- Optimize brand equity and visibility trough the Nespresso Experience, brand exposure and product trials.
- Ensure in compliance with the CRC Operations guidelines, that the organisation responds flexibly to customers' expectations and optimize the service if necessary.

**What will make you successful**
- At least 5-7 years in Field Sales or Account Management or Business Development
- C-level negotiation experience
- Experience in driving cross functional team in strategic and high value new business pursuits
- Demonstrated success in previous sales roles
- Experience in marketing is an asset
- A minimum of 2 years demonstrated commercial** HORECA experience **and demonstrated commercial industry/consultancy experience


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