Customer Support

1 week ago


Cyberjaya, Malaysia Trinity Workforce Solution Sdn Bhd Full time

**Customer Service Representative (Mandarin Speaker) Fully Work from Home**

**Laptop will be provided by the company**

**Contract 1 Year (Based on Cryptocurrency Project)**

**Basic Salary Range:

- RM 2,800 - RM 3,200 KPI Allowance & Night Shift Allowance Provided**

**Requirements**:

- Minimum of one (1) years’ experience in Customer Service/Retail from banking or finance industries.
- SPM / Diploma / bachelor’s degree or above.
- Possess good verbal and written communication in Mandarin & English
- Ability to multitask, flexible to work on rotational shifts, prioritize and manage time effectively.
- Must be able to read, write, and speak in Mandarin.
- College Diploma/Degree.
- Age between 18 years old to 35 years old.
- Experience as a Customer Support or similar CS role.
- Excellent communication and problem-solving skills. Familiarity with the Cryptocurrency industry is a plus.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- Able to work with rotational shifts and midnight shifts. (Based on China & US Market)

**Responsibilities**:

- Greet customers warmly and ascertain problem or reason for calling.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Benefits:

- Work From Home.
- Annual leave and sick leave.
- Statutory deductions.
- Training provided.
- Allowance provided

**Job Types**: Full-time, Contract

**Salary**: RM2,800.00 - RM3,500.00 per month

Schedule:

- Rotational shift

Application Question(s):

- Able to read, write & Speak Mandarin?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (required)

Ability to Commute:

- Cyberjaya (required)


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