Customer Support
1 week ago
**Customer Service Representative (Mandarin Speaker) Fully Work from Home**
**Laptop will be provided by the company**
**Contract 1 Year (Based on Cryptocurrency Project)**
**Basic Salary Range:
- RM 2,800 - RM 3,200 KPI Allowance & Night Shift Allowance Provided**
**Requirements**:
- Minimum of one (1) years’ experience in Customer Service/Retail from banking or finance industries.
- SPM / Diploma / bachelor’s degree or above.
- Possess good verbal and written communication in Mandarin & English
- Ability to multitask, flexible to work on rotational shifts, prioritize and manage time effectively.
- Must be able to read, write, and speak in Mandarin.
- College Diploma/Degree.
- Age between 18 years old to 35 years old.
- Experience as a Customer Support or similar CS role.
- Excellent communication and problem-solving skills. Familiarity with the Cryptocurrency industry is a plus.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- Able to work with rotational shifts and midnight shifts. (Based on China & US Market)
**Responsibilities**:
- Greet customers warmly and ascertain problem or reason for calling.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Benefits:
- Work From Home.
- Annual leave and sick leave.
- Statutory deductions.
- Training provided.
- Allowance provided
**Job Types**: Full-time, Contract
**Salary**: RM2,800.00 - RM3,500.00 per month
Schedule:
- Rotational shift
Application Question(s):
- Able to read, write & Speak Mandarin?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service: 1 year (required)
Ability to Commute:
- Cyberjaya (required)
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