Customer Development Manager

3 weeks ago

Selangor, Malaysia Colgate-Palmolive Full time

No Relocation Assistance Offered
156356 - Selangor, Selangor, Malaysia

**Who We Are**
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

**I. ROLE & RESPONSIBILITIES**

**This section describes the elements of the role and the authority for determining a course of action. Both operational and strategic responsibilities should be stated as well as the degree of direct authority the position exercises over human, financial and physical resources. Please also include an overview of the most attractive and the most challenging aspects of the role.**

**DEPARTMENT’S TOP 3 OBJECTIVES**:

- ** Achieve sustainable growth in sales, profitability, market share & product distribution;**
- ** Strengthen organizational capability & competency;**
- ** Improve organizational effectiveness & efficiency.**

**CORE RESPONSIBILITIES**:

- ** Responsible for achievement of sales targets through excellence in execution at the point of sales.**
- ** Responsible to develop and support the partnership between Colgate and the customers at the store and regional level by nurturing contact and negotiating with the Store Operations and in-store personnel.**
- ** To provide feedback on the in-store environment which allows rapid revision of driven tactic.**
- ** Building and managing relationships with key players in the customer or RE at the regional and/or store level**
- ** Conducting negotiations as necessary (listing, planograms, displays, promotion execution etc) at regional office and/or store level**
- ** Working with SDM to develop tools, merchandising materials and in-store programs for effective shelf management to induce shoppers to purchase Colgate products at shelf**
- ** Clearly communicating in-store objective and monitoring execution of 5P targets: product availability, assortment by store format, shelf pricing (regular and promoted), promotion implementation vs. plan, share of shelf and planogram, POP placement vs. plan**
- ** Monitors compliance of 5P activity execution against established agreement/objectives and tracks interim performance of 5P activities to identify shortfalls. potential upsides against established objectives**
- ** Conducts rigorous pre-evaluation of 5P activities using what-if analysis, and draws upon other team resources as required (eg., input from Financial Services Manager/ Customer Logistics Services Manager)**
- ** Conduct post-evaluation analysis based on activity details and compares results with pre-evaluation analysis, explaining any potential differences**

**LEADERSHIP/SUPERVISION**:

- ** None**

**DAY-TO-DAY RESPONSIBILITIES**:

- ** Coordinating special events (Store-Level sell-in and communication, materials management in-store etc.) in partnership with Shopper Development Manager**
- ** Working with customer service to track orders, troubleshoot, and achieve customer service critical metrics**
- ** Working with logistics to plan, analyze, and forecast customers’ need and to ensure on-time and complete delivery**
- ** Monitoring sales and distribution performance particularly for new products and taking timely action to drive continuous improvement**
- ** Monitoring driven activity at store level, recording and consolidating key activities, monitoring speed and breath of distribution, and identifying competitive standard processes and discussing with SDM so that they can proactively respond with strategic/ tactical refinements**
- ** Regularly visiting stores in order to identify areas of improvement**
- ** Resolving operational issues at head/regional offices or in-store**
- ** Identifies causes of 5P activities’ underperformance, both internal and external to Colgate**
- ** Updates CBP to reflect changing retail and competitive environment**
- ** Develops action plans to close customer gaps and seeks approval from Group CDM/ consensus meeting**
- ** Collects information on the external environment (e.g., competitor activity) during the promotion period**
- ** Manage Merchandising team and train them for operational excellence.**

**EXPECTED PERCENTAGE OF TRAVEL**:
**KEY DELIVERABLES IN THE FIRST 3/6/12 MONT

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