Trainer & Sop Specialist
5 days ago
We are currently seeking for a **Trainer and SOP Specialist** to join our DHL eCommerce Solutions based in Puchong, Malaysia.
The T**rainer and SOP Specialist** will be responsible for end-to-end training management for Retail Operations including training needs analysis, training plans, designs & development, procedures and processes, and to conduct trainings via workshops, one-on-one sessions and on-the-job training. He/ She will also be responsible in creating and updating Standard Operations Procedures and Work Instructions..
**Essential Responsibilities and Duties**:
- Build training document, build training master plan, training procedures, user manual and policies to enhance training quality.
- Develop and manage the training program, training budget to perform effectively.
- Conduct training courses with Retail partners and develops strategic policies, procedures and responsibilities for the operations training department of a company. The job involves implementing a company’s operations training efforts via workshops, one-on-one sessions and on-the-job training.
- Maintain quality standards by evaluating feedback on trainings and initiating corrective actions.
- Manages and consolidates the local training needs for trainings, trainer capacity, cost calculation and training calendar.
- Measure training effectiveness towards benefit outcomes in organization business development.
- Develop the internal trainer’s crew to meet the internal training demands.
- Liaise with System Team on new updates regarding system and Retail and Operations Process in order to conduct refresh training for users.
- To join BAT testing in every update of Retail system.
- Develops performance improvement training to support company goals.
- Develop, Maintain & Update Retail SOP & WI (document Control).
- Perform audit at Retail partners shop to make sure all personal to following SOP
**Requirement**:
- Minimum bachelor's degree certification.
- At least 4-5 year experience in Training or related.
- Experience in Logistic Industry; Operation filed. Prior operations training experience is preferred.
- Good communication, computer, organizational, project management, analytical and interpersonal skill.
- Proven strategic thinking, critical influencing.
- Strong motivation skills, negotiation, presentation skills.
- Willing to Travel
- Good knowledge on retail operations in running a courier retail center.
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