Korean Transition Specialist

1 week ago


Kuala Lumpur, Malaysia Cognizant Full time

**Trainer Qualification/Criteria**
- Work Experience:

- Min. 1 Year as Senior Process Executive or current role as Process Specialist (SME, Trainer, QA, Communication coach)
- Willingness to provide coaching & feedback through transaction audits
- Should be fluent in Korean and English
- Basic Understanding of Quality Tools
- Open to work as per the teams core shift / Market hours
- Preferred Criteria:

- Ability to manage multiple stakeholders
- Ability to work as an individual contributor
- Experience in devising and implementing projects to improve the agent capabilities

**Roles and Responsibilities**:

- Facilitate Training for the New Hires:

- Voice and Accent
- Cultural Training
- Soft Skills Training
- Customer Experience
- Coach and motivate agents for better customer satisfaction through better communication and customer care skills
- Coordinate with the stakeholders regarding the performance/improvement of agents that have been coached
- Conduct communication screening for recruitment
- Refresher training based on TNI/TNA
- Modify/Develop Client Centric training material
- Doing Quality audits and share feedback
- Maintaining the highest level of quality in operations ensuring adherence to all the linguistic parameters per the norms

Job ID 00059114871



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