Korean Transition Specialist

6 months ago


Kuala Lumpur, Malaysia Cognizant Full time

**Trainer Qualification/Criteria**
- Work Experience:

- Min. 1 Year as Senior Process Executive or current role as Process Specialist (SME, Trainer, QA, Communication coach)
- Willingness to provide coaching & feedback through transaction audits
- Should be fluent in Korean and English
- Basic Understanding of Quality Tools
- Open to work as per the teams core shift / Market hours
- Preferred Criteria:

- Ability to manage multiple stakeholders
- Ability to work as an individual contributor
- Experience in devising and implementing projects to improve the agent capabilities

**Roles and Responsibilities**:

- Facilitate Training for the New Hires:

- Voice and Accent
- Cultural Training
- Soft Skills Training
- Customer Experience
- Coach and motivate agents for better customer satisfaction through better communication and customer care skills
- Coordinate with the stakeholders regarding the performance/improvement of agents that have been coached
- Conduct communication screening for recruitment
- Refresher training based on TNI/TNA
- Modify/Develop Client Centric training material
- Doing Quality audits and share feedback
- Maintaining the highest level of quality in operations ensuring adherence to all the linguistic parameters per the norms

Job ID 00059114871



  • Kuala Lumpur, Malaysia Cognizant Full time

    **Job Title**:Korean Transition Specialist & Language Coach** **Job Location: KL, Malaysia** **Trainer Qualification/Criteria**: - **Work Experience**: Min. 1 Year as SPEs or current role as Process Specialist (SME, Trainer, QA, Communication coach) - Willingness to provide coaching & feedback through transaction audits - Should be a native speaker of the...


  • Kuala Lumpur, Malaysia Cognizant Full time

    **Job Title**:Korean Transition Specialist & Language Coach** **Job Location: KL, Malaysia** **Trainer Qualification/Criteria**: - **Work Experience**: Min. 1 Year as SPEs or current role as Process Specialist (SME, Trainer, QA, Communication coach) - Willingness to provide coaching & feedback through transaction audits - Should be a native speaker of the...


  • Kuala Lumpur, Malaysia MOVING WALLS PTE. LTD. Full time

    Job Description: We are seeking a talented individual fluent in Korean to join our team as a Korean Language Specialist. As a Korean Language Specialist, you will be responsible for various tasks requiring proficiency in the Korean language, including translation, interpretation, content localization, Platform support. You will work closely with...


  • Kuala Lumpur, Malaysia Cognizant Full time

    **Work mode**: Can work from home now /Hybrid **Tenure**: 1 year contract, renewable **Qualification / Criteria**: - Open to work as per the teams core shift / Market hours - Preferable to have Korean Language certificates (TOPIK L5, L6), non-native Korean speaker - Preferred Criteria - Ability to manage multiple stakeholders - Ability to work as an...


  • Kuala Lumpur, Malaysia Cognizant Full time

    **Work mode**: Can work from home now /Hybrid **Tenure**: 1 year contract, renewable **Qualification / Criteria**: - Open to work as per the teams core shift / Market hours - Preferable to have Korean Language certificates (TOPIK L5, L6), non-native Korean speaker - Preferred Criteria - Ability to manage multiple stakeholders - Ability to work as an...


  • Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Korean - Customer Service Location: Kuala Lumpur, Malaysia. Salary Max: RM10, 000 - 13,000 Language: Korean + English Headcounts: 10 Joining Date: ASAP or with Notice Period. Work hour: Rotational Shift Bachelor’s degree Role & Responsibilities: - Take call and provide accurate answer to customer queries. - Delivery excellent customer...


  • Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Position**: Korean Chat Support Specialist (SNS Marketing) Company Background: Global BPO Company Location: Kuala Lumpur Tenure: Permanent **Remuneration**: - RM7,900 -10,000 (Basic + Allowance) - RM200-500 (KPI Allowance) - RM200-300 (Shift Allowance) **Contact details**: Shunta Takai / EPS Consultants Malaysia **Responsibilities**: - Understand...


  • Kuala Lumpur, Malaysia Go-Get Data Consultancy Full time

    Job Title : Customer Service Executive Korean Speaker (Native Non Native) Location - Penang DOJ - 12th Aug Salary Upto 9000 MYR (plus allowance) Process - Global Ads Social Media Customer Success Specialist Korean 12th July Salary Up to RM 9000 Housing and language allowance included in RM 9000 24x7 Rotational Shift Fresh graduates are welcomed, cs...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Digital Marketing b2b sales Native Korean - **Job Opportunity:Native Korean + English Sales and Digital Marketing Specialist** **Location**: KL Sentral Are you a dynamic professional fluent in both...


  • Kuala Lumpur, Malaysia Axi Full time

    Client Services Specialist - Korean Speaker **Who we **are.** Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi...

  • Deal Specialist

    6 months ago


    Kuala Lumpur, Malaysia Oracle Full time

    Deal Specialist (Korean Speaking)-230003VX **Applicants are required to read, write, and speak the following languages***: English, Chinese-Mandarin, Korean **Preferred Qualifications** **Location**: Level 17, 18 & 23 The Gardens North Tower Mid Valley City, Lingkaran Syed Putra **Kuala Lumpur**, **WP KUALA LUMPUR** 59200, **MY** Oracle is a Fortune 100...

  • Deal Specialist

    6 months ago


    Kuala Lumpur, Malaysia Oracle Full time

    Deal Specialist (Korean Speaking)-23000580 **Applicants are required to read, write, and speak the following languages***: English, Chinese-Mandarin, Korean **Preferred Qualifications** **Location**: Level 17, 18 & 23 The Gardens North Tower Mid Valley City, Lingkaran Syed Putra **Kuala Lumpur**, **WP KUALA LUMPUR** 59200, **MY** Oracle is a Fortune 100...


  • Kuala Lumpur, Malaysia Spark Hunts Resources Full time

    **Customer Service Representative (Korean Speaker )** **Job Descriptions**: - Liaising with both internal & external stakeholder e.g product managers & the marketing team to handle complaints and feedback related to websites, products, platforms and service, etc. - Maintaining a working knowledge of company products to effectively communicate with...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Designation: Customer Service (Airlines) - Korean speaker Location: Cyberjaya Working hours: 24/7 rotational shift **Salary**: RM10,000 (basic) + KPI allowance (up to RM300) + Shift allowance (up to RM350) **Requirements**: - Native Korean speaker OR non-native Korean with TOPIK 5 or 6 - Diploma and above (Diploma must have at least 3 years working...


  • Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    **Job Position**: Customer Relations Specialist **Job type**: Full time **Working hours**: - Day shifts - 5 days per week, 8 hours & 2 days off **Location**: KL Sentral **Basic Salary**:Starts from RM 4,000/- [defers for language] **Job description**: - Evaluates and resolves product/medical complaints on eye care and contact lenses worldwide per...


  • Kuala Lumpur, Malaysia AGENSI PEKERJAAN JAC SDN. BHD. Full time

    **JOB RESPONSIBILITIES** - Identifies and escalates difficult and complex issues to senior team members - Maintains accurate information of customer interaction, transactions, comments and complaints in the company's system - Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as...

  • Chat Support

    6 months ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan Career International FOS Sdn Bhd Full time

    **Roles & Responsibilities** - Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material - Reviewing/updating contents on a popular social media platform - Audit of content received and sharing for Social Media Upload - The work requires the organized...


  • Kuala Lumpur, Malaysia Spark Hunts Resources Full time

    **Customer Service Representative (Korean / Japanese / Chinese)** **Job Descriptions**: - Liaising with both internal & external stakeholder e.g product managers & the marketing team to handle complaints and feedback related to websites, products, platforms and service, etc. - Maintaining a working knowledge of company products to effectively communicate...

  • Customer Service

    5 months ago


    Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. **Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to...


  • Kuala Lumpur, Malaysia Zimmer Biomet Full time

    **Job Summary** The PTP Specialist is responsible for accurate and timely execution of various Accounts Payable tasks in one of the below areas in a dynamic and fast-paced GBS environment. All tasks must be executed in compliance with Zimmer Biomet policies and guidelines. **Principal Duties and Responsibilities**: **Invoice Processing**: - Accurate and...