Native Korean Language Support Specialist

7 days ago


Kuala Lumpur Sentral, Malaysia GROWTHFN Sdn bhd Full time

GROWTHFN Sdn bhd Job Description:

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The Reservation and Ticketing team at GROWTHFN Sdn bhd seeks an experienced Native Korean Language Support Specialist. The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in handling flight reservations using GDS systems such as Sabre, Galileo, or Amadeus. Prior experience in a similar role is preferred but not required.

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Main Duties:

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  • Answer incoming calls, respond to emails, and engage with customers through chat platforms.
  • Identify and resolve customer issues efficiently, ensuring high-quality service.
  • Develop strong relationships with customers by providing tailored solutions and exceeding expectations.
  • Maintain accurate records and confidential customer information.
  • Meet individual and team performance metrics.
  • Process customer inquiries with speed and accuracy, handling simple to complex issues effectively.
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Qualifications and Requirements:

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Candidates should have a solid understanding of travel industry processes and preferably hold relevant certifications or experience working with GDS systems. Effective time management and problem-solving skills are essential for success in this position.



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