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Airlines Customer Service

3 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

Designation: Customer Service (Airlines) - Korean speaker
Location: Cyberjaya
Working hours: 24/7 rotational shift

**Salary**: RM10,000 (basic) + KPI allowance (up to RM300) + Shift allowance (up to RM350)

**Requirements**:

- Native Korean speaker OR non-native Korean with TOPIK 5 or 6
- Diploma and above (Diploma must have at least 3 years working experience)
- Must have airlines customer service experience
- Open to any nationalities; must be open to relocation

Key Responsibilities:

- Recognize customers' needs, elucidate information, investigate issues thoroughly, and offer effective solutions or alternatives
- Foster enduring relationships with customers by going the extra mile to ensure satisfaction
- Safeguard customer privacy and uphold the confidentiality of customer information
- Achieve individual and team qualitative and quantitative targets
- Manage a range of inquiries, from straightforward to challenging, within specified timeframes

**Job Types**: Full-time, Permanent

**Salary**: From RM10,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you a native Korean speaker? Please state yes or no.
- Do you have TOPIK 5 or 6? If yes, please state.
- Do you have airlines customer service experience?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Korean (required)
- English (required)

Ability to Relocate:

- Kuala Lumpur: Relocate with an employer provided relocation package (required)