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Customer Service Executive

2 weeks ago


Kuala Selangor, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

**Responsibilities**:
Want a high flying career? Cease this opportunity to support an award winning International Airline Company

Job Responsibilities:

- Deliver world-class customer service while responding to customer inquiries and concerns via the chat channel
- Address travel-related questions and issues communicated through chat.
- Assist customers with upgrade requests, baggage inquiries, delays, and cancellations.
- Build meaningful relationships with our customers through a consultative approach
- Respond and manage customer feedback and complaints

**Requirements**:

- Must have at least 6 months Customer Service Experience
- Airline experience (added as an advantage)
- Supported UK market (added as an advantage)
- Required language(s): Proficient in English (written and spoken)
- Must be Unemployed
- *Experience in the airlines/aviation industry will be an added advantage _

Why Join Us
- Accessible via public transport (nearby LRT)
- Basic + additional allowances
- Urgent hiring
- Friendly colleagues & positive work environment

**Job Types**:
Contract Role - 12 months (opportunity to be absorbed as permanent staff with good performance)

**Salary**:
RM2,700.00 - RM3,100 + additional allowances
- Fresh Graduates/Unemployed/Retrenched Employees are encouraged to apply.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,700.00 - RM3,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

Application Question(s):

- Do you have notice period to be served?
- What is your expected salary?
- From 1(Poor)-10(Excellent) how would you rate your English fluency for speaking, reading and writing?
- How many years of Customer Service experience do you have?
- What are the other languages will you be able to speak, read and write fluently?

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Benefits