Korean Transition Specialist
7 months ago
**Job Title**:Korean Transition Specialist & Language Coach**
**Job Location: KL, Malaysia**
**Trainer Qualification/Criteria**:
- **Work Experience**: Min. 1 Year as SPEs or current role as Process Specialist (SME, Trainer, QA, Communication coach)
- Willingness to provide coaching & feedback through transaction audits
- Should be a native speaker of the desired language
- Basic Understanding of Quality Tools
- Open to work as per the teams core shift / Market hours
**Preferred Criteria**:
- Ability to manage multiple stakeholders
- Ability to work as an individual contributor
- Experience in devising and implementing projects to improve the agent capabilities
**Roles and Responsibilities**:
Facilitate Training for the New Hires:
- Voice and Accent
- Cultural Training
- Soft Skills Training
- Customer Experience
- Coach and motivate agents for better customer satisfaction through better communication and customer care skills
- Coordinate with the stakeholders regarding the performance/improvement of agents that have been coached
- Conduct communication screening for recruitment
- Refresher training based on TNI/TNA
- Modify/Develop Client Centric training material
- Doing Quality audits and share feedback
- Maintaining the highest level of quality in operations ensuring adherence to all the linguistic parameters per the norms
**About Cognizant**:
Job ID 44429
-
Korean Transition Specialist
7 months ago
Kuala Lumpur, Malaysia Cognizant Full time**Job Title**:Korean Transition Specialist & Language Coach** **Job Location: KL, Malaysia** **Trainer Qualification/Criteria**: - **Work Experience**: Min. 1 Year as SPEs or current role as Process Specialist (SME, Trainer, QA, Communication coach) - Willingness to provide coaching & feedback through transaction audits - Should be a native speaker of the...
-
Korean Language Specialist
7 months ago
Kuala Lumpur, Malaysia MOVING WALLS PTE. LTD. Full timeJob Description: We are seeking a talented individual fluent in Korean to join our team as a Korean Language Specialist. As a Korean Language Specialist, you will be responsible for various tasks requiring proficiency in the Korean language, including translation, interpretation, content localization, Platform support. You will work closely with...
-
Korean Transition Specialist
7 months ago
Kuala Lumpur, Malaysia Cognizant Full time**Trainer Qualification/Criteria** - Work Experience: - Min. 1 Year as Senior Process Executive or current role as Process Specialist (SME, Trainer, QA, Communication coach) - Willingness to provide coaching & feedback through transaction audits - Should be fluent in Korean and English - Basic Understanding of Quality Tools - Open to work as per the teams...
-
Korean Translation Specialist
2 weeks ago
Kuala Lumpur, Malaysia Oracle Full timeKorean Translation Specialist-220002H6 **Applicants are required to read, write, and speak the following languages**: English, Korean **Preferred Qualifications** Oracle is currently looking for a talented and motivated linguist to join our Marketing team as a Korean Translation Specialist (US English to Korean). We are seeking a skilled language...
-
Transition Specialist
2 weeks ago
Kuala Lumpur, Malaysia Denave (M) Sdn Bhd Full time'¢ Assist the Country Transition head to execute Business Transformation projects as part of the Transition services division. '¢ Act as a regional Transition point of contact for global functions of the company. i.e., recruitment function, HRD function, sales & marketing operations to carry out change management activities. '¢ Collaborate with the...
-
Korean Chat Support Specialist
7 months ago
Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time**Position**: Korean Chat Support Specialist (SNS Marketing) Company Background: Global BPO Company Location: Kuala Lumpur Tenure: Permanent **Remuneration**: - RM7,900 -10,000 (Basic + Allowance) - RM200-500 (KPI Allowance) - RM200-300 (Shift Allowance) **Contact details**: Shunta Takai / EPS Consultants Malaysia **Responsibilities**: - Understand...
-
Native Korean + English Sales and Digital Marketing
7 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Digital Marketing b2b sales Native Korean - **Job Opportunity:Native Korean + English Sales and Digital Marketing Specialist** **Location**: KL Sentral Are you a dynamic professional fluent in both...
-
Client Solution Specialist
1 day ago
Kuala Lumpur, Malaysia Agensi Pekerjaan EPS Consultants Sdn Bhd Full time**Position: Client Solution Specialist (Korean)** **Location: Kuala Lumpur** **Working days/hour: 5 working days / rotational shift basis** **Tenure: Contract 1-year renewable basis** **Basic salary: Upto RM9,000** **Responsibilities**: - Analyze performance of priority accounts (problematic or top-tier advertiser) and create optimization actions....
-
Client Solution Specialist
4 days ago
Kuala Lumpur, Malaysia EPS Malaysia Sdn Bhd Full time**Position: Client Solution Specialist (Korean)** **Location: Kuala Lumpur** **Working days/hour: 5 working days / rotational shift basis** **Tenure: Contract 1-year renewable basis** **Basic salary: Upto RM9,000** **Responsibilities**: - Analyze performance of priority accounts (problematic or top-tier advertiser) and create optimization actions....
-
Deal Specialist
7 months ago
Kuala Lumpur, Malaysia Oracle Full timeDeal Specialist (Korean Speaking)-230003VX **Applicants are required to read, write, and speak the following languages***: English, Chinese-Mandarin, Korean **Preferred Qualifications** **Location**: Level 17, 18 & 23 The Gardens North Tower Mid Valley City, Lingkaran Syed Putra **Kuala Lumpur**, **WP KUALA LUMPUR** 59200, **MY** Oracle is a Fortune 100...
-
Deal Specialist
7 months ago
Kuala Lumpur, Malaysia Oracle Full timeDeal Specialist (Korean Speaking)-23000580 **Applicants are required to read, write, and speak the following languages***: English, Chinese-Mandarin, Korean **Preferred Qualifications** **Location**: Level 17, 18 & 23 The Gardens North Tower Mid Valley City, Lingkaran Syed Putra **Kuala Lumpur**, **WP KUALA LUMPUR** 59200, **MY** Oracle is a Fortune 100...
-
Customer Relations Specialist Cantonese korean thai
7 months ago
Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time**Job Position**: Customer Relations Specialist **Job type**: Full time **Working hours**: - Day shifts - 5 days per week, 8 hours & 2 days off **Location**: KL Sentral **Basic Salary**:Starts from RM 4,000/- [defers for language] **Job description**: - Evaluates and resolves product/medical complaints on eye care and contact lenses worldwide per...
-
Client Solutions Specialist
2 weeks ago
Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time**Position: Client Solutions Specialist (Korean speaker)** **Location: Kuala Lumpur** **Working days/hour: 5 working days / rotational shift basis** **Tenure: Contract 1-year renewable basis** **Basic salary: Up to RM 10,000** **Responsibilities**: - Analyze the performance of priority accounts (problematic or top-tier advertisers) and create...
-
Deal Specialist
2 weeks ago
Kuala Lumpur, Malaysia Oracle Full timeDeal Specialist (Korean and Mandarin Speaking)-230002RT **Applicants are required to read, write, and speak the following languages***: English, Chinese-Mandarin, Korean **Preferred Qualifications** **Location**: Level 17, 18 & 23 The Gardens North Tower Mid Valley City, Lingkaran Syed Putra **Kuala Lumpur**, **WP KUALA LUMPUR** 59200, **MY** Oracle is a...
-
Quality Analyst
3 weeks ago
Kuala Lumpur, Malaysia eTeam Workforce Full time**Principal responsibility**: - Meet the Minimum Skills Requirements as a monitor - Monitor transaction / units as per the prescribed guidelines and schedule - Assess the quality and accuracy of the calls monitored, including financial and - compliance accuracy - Provide feedback to the Analysts - Provide feedback to the Trainers (as appropriate) -...
-
Chat Support
7 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Career International FOS Sdn Bhd Full time**Roles & Responsibilities** - Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material - Reviewing/updating contents on a popular social media platform - Audit of content received and sharing for Social Media Upload - The work requires the organized...
-
Customer Service Executive
7 months ago
Kuala Lumpur, Malaysia AGENSI PEKERJAAN JAC SDN. BHD. Full time**JOB RESPONSIBILITIES** - Identifies and escalates difficult and complex issues to senior team members - Maintains accurate information of customer interaction, transactions, comments and complaints in the company's system - Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as...
-
Client Solution Specialist
2 weeks ago
Kuala Lumpur, Malaysia Language Talent Solutions Full timeB2 or C1 proficiency level of the target language as defined below, with additional knowledge of English considered as a plus (the term “B2” and “C1” shall have the definitions set forth under CEFR, which can be updated and revised from time to time by the relevant authority - Monitor the status of his/her Book of Business ( “BoB”). Communicate...
-
Customer Service Specialist
7 months ago
Kuala Lumpur, Malaysia Right Recruit Sdn Bhd Full time**Job description** - To analyse, create and resolve tickets (if applicable). - To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests. - Identified and escalated priority issues per client specifications. - Displayed courtesy and strong interpersonal skills with all customer...
-
Customer Care
2 weeks ago
Kuala Lumpur, Malaysia Agensi Pekerjaan JP Caliber Full timeWho are we looking for? - Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply. - Possess strong time management skills and motivated to exceed expectations. - Ability to multi-task and use information provided by customers to tailor responses and actions to meet...