Customer Relations Specialist Cantonese korean thai

4 weeks ago


Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

**Job Position**: Customer Relations Specialist

**Job type**: Full time

**Working hours**:

- Day shifts
- 5 days per week, 8 hours & 2 days off

**Location**: KL Sentral

**Basic Salary**:Starts from RM 4,000/- [defers for language]

**Job description**:

- Evaluates and resolves product/medical complaints on eye care and contact lenses worldwide per FDA/ISO requirements.
- Monitors feedback activity using the complaint handling system and SAP to resolve complaints and promote customer satisfaction.
- Manages product returns and identifies quality signals.
- Provides documentation of compliments, enquiries and complaints.
- Ensures compliance with policies and procedures, client business rules and other legislative requirements including the Privacy Act, EEO & OH&S.
- Contributes to value add and business improvement initiatives through providing suggestions and feedback on systems, procedures, and operations, with a view to supporting continual improvement; and assisting with the implementation of changes and initiatives.
- Supports teamwork and strong collaboration within the call centre through effective relationships with other staff.
- Demonstrates openness to acquiring new skills and developing new product/service activities, in support of business development initiatives and improved operational effectiveness.
- Performs other related duties as assigned by management.

**Requirements**:

- Malaysian citizens.
- Minimum **Diploma or Degree** in a related field.
- **Bi-lingual**-Able to speak, read, and write in **Cantonese, /Korean, or/ Hindi, or/ Thai.**:

- **Minimum 2 years** in **customer service** or **call center** experience.
- Knowledge about eye care & contact lenses will be an added advantage.
- Good command of **English**.
- Good communication skills.

Pay: From RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer service / Call center: 2 years (preferred)

**Language**:

- English (required)
- Cantonese (preferred)
- Korean (preferred)
- Hindi (preferred)
- Thai (preferred)



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