Manager, Fraud Analytics, Reporting and Compliance

4 weeks ago

Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

Functional - Fraud Dispute Management
- Analysis on fraud trends observed on Credit Card & Debit Card and subsequent propose adjustments on Fraud detection rules overlaid with management customer experience. Ongoing periodic reviews are necessary in order to gauge the effectiveness on the fraud rules in managing card fraud rules whilst mínimally impacting customer experience.
- Analysis on fraud MOs for internet banking fraud cases, coupled with intelligence derive from Internet Banking Taskforce - towards better detection and protection against online fraud scams under internet banking. Ongoing periodic reviews are necessary in order to gauge effectiveness in mitigating internet banking fraud exposure of the bank and its customers whilst also cognizant of the customer’s digital banking experience.
- Manage fraud loss against sales ratio within management threshold.
- Ensure identified fraud trends and patterns are disseminated immediately and effectively to all detection & fraud management staff and proper pro-active monitoring mechanics are in place for early detection.
- Collate data and prepare MIS for analysis on authorization performance (balancing risk factors & customer experience expectations)
- To ensure association and regulatory compliance reporting are on time and accurate.
- Prepare daily / weekly / monthly reports accurately and timely for management and business review
- Participate in all projects, system enhancements and initiatives on new product launches and any related programs that affect Authorization, Fraud Detection & Management systems.
- Liaison with payment card associations (Visa, MasterCard and PayNet) on fraud matters
- Ensure highest levels of compliance culture (for regulatory, brand and bank policies & procedures)
- Drive and facilitate self-assessments i.e. Compliance Self-Assessment (CSA) and Risk Control Self-Assessment (RCSA) within Fraud Management Unit (FMU) which includes providing leadership support and guidance to all FMU staff to ensure adequate controls to meet regulatory requirements, key processes are tested, adhered to Group Risk and Group Compliance sampling methodology and all gaps identified are resolved with adequate controls within timeline
- Put process in place to ensure all relevant new legislation and regulations applicable are disseminated to relevant staff within FMU, complete impact assessment analysis and all process gaps identified are with adequate action plans and implemented in a timely manner
- Conduct quarterly review on call quality monitoring process to permeate fair treatment and professionalism of handling customers process in departments with customer interaction
- To take on additional responsibilities as and when assigned within the fraud department by the superiors / other members of the senior team.
- To perform relief duties as and when required.

Education/Qualification
- Degree or relevant work experience in similar industry
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._

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