Fraud Operations Manager

2 weeks ago

Kuala Lumpur, Malaysia Klook Full time

Kuala Lumpur
Full Time

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

As a Fraud Operations Manager, you will play a critical role in safeguarding our online business from various forms of fraud and financial risks. You will be responsible for developing and implementing risk mitigation strategies, overseeing day-to-day risk operations, and ensuring the security and integrity of our operations.

**Key Responsibilities**:
**Risk Assessment and Strategy**: Develop and refine risk assessment strategies to identify and evaluate potential risks associated with online transactions and operations. Collaborate with cross-functional teams to establish risk thresholds and guidelines.
**Transaction Monitoring**: Oversee the real-time monitoring of transactions for suspicious activities, including chargebacks, fraudulent orders, and payment disputes. Implement tools and systems for early detection of potential risks.
**Fraud Prevention**: Create and maintain fraud prevention programs and protocols, including fraud detection algorithms, user authentication processes, and order verification procedures.
**Data Analysis**: Utilize data analytics and reporting tools to track key performance indicators (KPIs) related to risk management. Analyze trends, patterns, and anomalies to identify potential risks and opportunities for improvement.
**Team Leadership**: Manage and lead a team of risk analysts and investigators. Provide guidance, training, and mentorship to ensure the team is equipped to handle risk-related challenges effectively.
**Incident Response**: Develop and maintain incident response plans to address security breaches or fraudulent activities swiftly. Coordinate with legal and security teams when necessary.
**Policy and Procedure Development**: Develop, document, and update risk management policies, procedures, and guidelines to ensure compliance with industry standards and regulations.
**Vendor Management**: Collaborate with third-party vendors and service providers to implement fraud prevention tools and services. Evaluate vendor performance regularly.
**Continuous Improvement**: Identify areas for process improvement and automation within the risk operations function. Implement best practices to enhance efficiency and effectiveness.
**Reporting and Communication**: Prepare and present regular reports on risk management activities to senior management and stakeholders. Communicate risk-related issues and recommendations clearly and concisely.

**Qualifications**:
Bachelor's degree in Business, Finance, or a related field (Master's degree preferred).
Proven experience in ecommerce risk management, fraud prevention, or related roles.
Strong analytical skills with the ability to interpret complex data sets.
Familiarity with risk management software, tools, and technologies.
Excellent leadership and team management abilities.
Knowledge of ecommerce platforms, payment processing, and industry best practices.
Strong communication and interpersonal skills.
Detail-oriented and able to work in a fast-paced environment.
Certification in risk management or fraud prevention (e.g., Certified Fraud Examiner) is a plus.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

  • Fraud operations manager

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Klook Travel Technology Limited Full time

    Job summaryAs a Fraud Operations Manager, you will play a critical role in safeguarding our online business from various forms of fraud and financial risks. You will be responsible for developing and implementing risk mitigation strategies, overseeing day-to-day risk operations, and ensuring the security and integrity of our operations.Job...

  • Fraud Operations Lead

    2 weeks ago

    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Fraud Operations Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Fraud Intern- Operations

    1 week ago

    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelInternship- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

  • Manager, fraud management

    4 weeks ago

    Kuala Lumpur, Malaysia Affin Bank Full time

    Manager, Fraud Management Create the future with Affin! You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a sharedmitment to great work. Here, you don't just stay at the forefront of the industry - you can...

  • Manager, fraud management

    1 month ago

    Kuala Lumpur, Malaysia Affin Bank Full time

    Manager, Fraud Management Create the future with Affin! You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a sharedmitment to great work. Here, you don't just stay at the forefront of the industry - you can...

  • Manager, Fraud Management

    2 weeks ago

    Kuala Lumpur, Malaysia Affin Bank Full time

    Manager, Fraud Management **Create the future with Affin! You too can make a difference.** We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry -...

  • Merchant Fraud Operations Specialist

    6 days ago

    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Manager, fraud management

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Affin Bank Full time

    Manager, Fraud Management Create the future with Affin You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a sharedmitment to great work. Here, you don't just stay at the forefront of the industry - you can make...

  • Manager, fraud management

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Affin Bank Full time

    Manager, Fraud Management Create the future with Affin You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a sharedmitment to great work. Here, you don't just stay at the forefront of the industry - you can make...

  • Manager, fraud management

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Affin Bank Full time

    Manager, Fraud Management Create the future with Affin You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a sharedmitment to great work. Here, you don't just stay at the forefront of the industry - you can make...

  • Fraud Intern- Operations

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelInternship- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

  • Merchant Fraud Operations Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Analyst, Fraud Operations

    2 weeks ago

    Kuala Lumpur, Malaysia YTL-Sea Digital Bank Project Full time

    **Job Description**: **About the Team**: Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await! We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers. You'll...

  • Fraud Operations Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Risk Operation Specialist

    3 weeks ago

    Kuala Lumpur, Malaysia Hydron Holdings Full time

    **Job Scope** G2G is a world-leading digital marketplace, founded by serious technopreneurs. We currently have offices in Malaysia, Singapore, and Indonesia-with ongoing expansions into Thailand, Vietnam, US, and UAE. With the spirit of being "designed by gamers, for gamers", G2G was incorporated in 2013 and incepted in 2016. Since then, our platform has...

  • Risk Operation Specialist

    4 weeks ago

    Kuala Lumpur, Malaysia G2G Full time

    **Responsibilities** - Fraud Detection and Monitoring - Utilize advanced data analysis techniques and fraud detection tools to identify suspicious activities, anomalies, and emerging fraud trends. Regularly monitor transactional data, system logs, and other relevant sources to detect potential fraudulent behaviour. - Customer Engagement - Provide exceptional...

  • Risk Operation Specialist

    7 days ago

    Kuala Lumpur, Malaysia G2G Full time

    **Responsibilities**: - Fraud Detection and Monitoring - Utilize advanced data analysis techniques and fraud detection tools to identify suspicious activities, anomalies, and emerging fraud trends. Regularly monitor transactional data, system logs, and other relevant sources to detect potential fraudulent behaviour. - Customer Engagement - Provide...

  • Fraud Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time

    The Fraud Ops Analyst is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using...

  • Fraud Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-Malaysia-Bukit Jalil KL **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 31/Jan/2024, 7:42:48 AM **Unposting Date***: Ongoing **The Role Responsibilities** **Strategy** Support and provide strategic inputs to the Head, Fraud Risk Management, Head of Contact Centre and...