Fraud Team Lead
3 weeks ago
**Job Description**:
- Achieve continuous improvements in our fraud processes and KPIs (such as fraud rates, false positives, MO defence rates, fraud savings) to achieve the optimum balance between protecting our business from loss, and in promoting growth.
- Representing fraud in cross functional projects, ensuring risk management is an important consideration as we progress.
- Routinely tests effectiveness of existing rules to detect fraud and leads periodic calibration, or validates recommendation to adjust rules, and approves of such adjustments or tweaks.
- Manages the end-to-end cycle of fraud case management and ensure each case or escalation is handled appropriately.
- Collaborate with Data Analytics/Operations resources to develop fraud monitoring/hunting capabilities utilising multiple data sources.
- Provide guidance to users/victims on the appropriate course of action and provide fraud prevention counseling as needed (i.e. ID Theft, wire fraud, malware, phishing).
- Support activities to map and assess the effectiveness of current controls and mitigation measures in place to address key fraud risks, with a view to addressing gaps to potential and strengthening the fraud control framework.
- Supervise and drive a team of analysts to meet or exceed quality and production goals.
- Coordinate with management and HR when necessary to manage team member performance, disciplinary and/or personnel issues.
**Requirements**:
- A Fraud SME/lead with 5+ years of relevant experience in e-commerce or a service provider and super passionate in fraud prevention strategy
- Great at explaining things to people and have flawless written English.
- Experience in leading on a project and coaching/mentoring other employees would be beneficial.
- Excellent personal and interpersonal skills to interact with a variety of stakeholders, including building strong partnerships with other departments.
- Enjoy working efficiently and independently in a fast-paced, high-volume environment.
- Proven experience and knowledge in effective training, coaching and people management practices.
- Have a passion for supporting other team members in developing their knowledge and expertise in fraud detection.
- If you're data led in your decision making process. Comfort with SQL is valuable.
- Experience in ground intelligence tactics in combating fraud is an added advantage.
-
Fraud Appeal Team Lead
1 week ago
Kuala Lumpur, Malaysia Shopee Full timeDepartmentOperations LevelExperienced (Team Lead) LocationMalaysia - Kuala Lumpur The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...
-
Card Fraud Team Lead
20 hours ago
Kuala Lumpur, Malaysia Wise(formerly Transferwise) Full time**Office**: Kuala Lumpur **Team**: Compliance **Salary Range**: MYR 10,000 monthly We’re looking for a Card Fraud Team Lead to join our team in Kuala Lumpur. This role is a unique opportunity to have an impact on Wise’s mission, prevent fraud, help our customers, and improve our product. You personally can help us get closer to our mission of Money...
-
Card Fraud Team Lead
20 hours ago
Kuala Lumpur, Malaysia Wise Full timeWe're looking for a Card Fraud Team Lead to join our team in Kuala Lumpur. This role is a unique opportunity to have an impact on Wise's mission, prevent fraud, help our customers, and improve our product. You personally can help us get closer to our mission of Money Without Borders! You will lead a relatively small new team in Kuala Lumpur, but get to join...
-
Fraud Operations Lead
7 months ago
Kuala Lumpur, Malaysia Shopee Full timeDepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...
-
Fraud Prevention Team Lead
7 months ago
Kuala Lumpur, Malaysia Wise Full timeWise’s Fraud team is a passionate team of crime fighters, who do the best to keep our good customers happy and unbothered, whilst kicking the bad actors out the door. We take great pride in balancing Wise mission, our values and fraud mitigation and still having lots of laughs along the way. By now, we have an awesome 80+ people operational team, who work...
-
Fraud (Watchlist) Lead - Operations, My Marketplace
7 months ago
Kuala Lumpur, Malaysia Shopee Full timeDepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...
-
Fraud Investigator
7 months ago
Kuala Lumpur, Malaysia RHB Bank Berhad Full time**Primary Objective** - To perform investigation on customer fraud dispute claim and ensure all cases are investigated, concluded and reported timely within the internal policy and regulatory guideline. **KEY RESPONSIBILITIES** 1. Strategy and Planning: - Observe customer transactions to identify fraudulent activity such as account take over, friendly...
-
Manager, Fraud Management
7 months ago
Kuala Lumpur, Malaysia Affin Bank Full timeManager, Fraud Management **Create the future with Affin! You too can make a difference.** We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry -...
-
Analyst, Fraud Operations
7 months ago
Kuala Lumpur, Malaysia YTL-Sea Digital Bank Project Full time**Job Description**: **About the Team**: Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await! We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers. You'll...
-
Fraud Analyst Japanese Market
7 months ago
Kuala Lumpur, Malaysia KGR Full timeWe are recruiting for a leading BPO company a Fraud Analyst for the **Japanese market** in Kuala Lumpur. **Tasks**: - Conduct proactive analysis of large datasets to identify risk factors and patterns indicative of potential fraudulent activity - Recognize emerging fraud trends, document findings, and effectively communicate them, taking the lead in...
-
Managing Consultant, Fraud Management
2 weeks ago
Kuala Lumpur, Malaysia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Executive, Fraud Detection
4 months ago
Kuala Lumpur, Malaysia Hong Leong Bank Full timeIf you are looking to excel and make a difference, take a closer look at us Job Summary: The Fraud Detection Executive's key responsibility is to work in an operation with the National Scam Response Centre ["NSRC ''] in coordinating fraud intelligence and taking swift actions on accounts that had been or might be used for scaM/Fraudulent activities. This...
-
Fraud Operations Executive
7 months ago
Kuala Lumpur, Malaysia Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
Fraud Operations Analyst
6 days ago
Kuala Lumpur, Malaysia Citi Full timeThe Fraud Operations Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using...
-
Fraud Operations Manager
7 months ago
Kuala Lumpur, Malaysia Klook Full timeKuala Lumpur Full Time About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million...
-
Risk Operation Specialist
7 months ago
Kuala Lumpur, Malaysia Hydron Holdings Full time**Job Scope** G2G is a world-leading digital marketplace, founded by serious technopreneurs. We currently have offices in Malaysia, Singapore, and Indonesia-with ongoing expansions into Thailand, Vietnam, US, and UAE. With the spirit of being "designed by gamers, for gamers", G2G was incorporated in 2013 and incepted in 2016. Since then, our platform has...
-
So, Fraud Analyst
7 months ago
Kuala Lumpur, Malaysia United Overseas Bank (Malaysia) Bhd Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...
-
Fraud Intern- Operations
7 months ago
Kuala Lumpur, Malaysia Shopee Full timeDepartmentOperations- LevelInternship- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...
-
Fraud Analyst
4 days ago
Kuala Lumpur, Malaysia The Cigna Group Full timeThe job profile for this position is Fraud Analyst, which is a Band 2 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we...
-
Fraud Risk Business Analyst
8 months ago
Kuala Lumpur, Malaysia G2G Full time**Job Scope** **Responsibilities** - Fraud Risk Assessment: Conduct comprehensive assessments of fraud risks across various business units, products, and processes. Identify vulnerabilities, analyze patterns, and evaluate potential impacts on the organization’s financial health. - Fraud Detection and Monitoring: Utilize advanced data analysis techniques...